I was charged baggage fees at the airport but was told first bag was free

GetHuman815308's customer service issue with Alitalia from June 2018

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The issue in GetHuman815308's own words
The problem: I was charged baggage fees at the airport but was told first bag was free
GetHuman815308 did not yet indicate what Alitalia should do to make this right.
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Alitalia

Customer service issue
Reported by GetHuman815308
Jun 24th, 2018 - 4 mons ago
I have an issue with Alitalia too
Not resolved
Seen by 3 customers so far
Similar issue to 40 others
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Timeline
GetHuman815308 started working on this issue
Jun 24th 9:59am