I was charged baggage fees at the airport but was told first bag was free

GetHuman815308's customer service issue with Alitalia from June 2018

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Help with my Alitalia issue
Before contacting them, items GetHuman815308 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
GetHuman815308's next move: have a Alitalia rep call.
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The issue and preferred resolution, in GetHuman815308's own words:
The problem I ran into: I was charged baggage fees at the airport but was told first bag was free
I trust that Alitalia will make this right and come up with a resolution that is fair.
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Alitalia

Customer service issue
Reported by GetHuman815308
Jun 24th, 2018 - 2 mons ago
I have an issue with Alitalia too
Not resolved
Seen by 2 customers so far
Similar issue to 40 others
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Timeline
GetHuman815308 started working on this issue
Jun 24th 9:59am