Hello, I received this email from Company "Correos de Chile" please do the refund a soo...

GetHuman-darruest's customer service issue with Aliexpress Service from March 2019

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The issue in GetHuman-darruest's own words
Hello, I received this email from Company "Correos de Chile" please do the refund a soon as possible. Regards*--------------*Dear. David**According to the result of the internal investigation, the shipment ALS******** related to the claim ******* has been declared lost.**We inform you that the SRP service (Priority Registered Service) offers compensation to the distributor in case of loss or damage due to Correos Chile management and in this case, the refund of the product is paid directly to the distributor of AliExpress by commercial agreement.**In case that Correos Chile could not concrete the delivery by wrong address information, shipment will be returned to the sender.**For the aforementioned, we suggest you to contact your supplier in order to verify the possibility to program a refund or new delivery.**In name of Correos Chile, we regret the inconvenient this situation may have caused.**After all the information given, we will close
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Aliexpress Service

Customer service issue
Reported by GetHuman-darruest
Mar 13th, 2019 - 5 mons ago
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GetHuman-darruest started working on this issue
Mar 13th 5:19pm