So I ordered something Jan **. The sender informed me it has shipped Jan **. Suppose to...
GetHuman2462428's customer service issue with Aliexpress Service from March 2019
Help with my Aliexpress Service issue
First: share to improve GetHuman2462428's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2462428's next move: go to the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2462428 will want to follow the link below to head to their help center. We will check on GetHuman2462428 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2462428 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2462428's own words
So I ordered something Jan **. The sender informed me it has shipped Jan **. Suppose to have been here *-**days after which would’ve been feb * or feb **. I haven’t received any updates on my order since feb *. I contacted her afterwards when it didn’t arrive and she said it would be here shortly. On feb ** it was over an month and I was extremely worrisome. So she insisted if the package did not arrive in *-*days she had no choice but to refund me. Which would’ve been March * or March *. So I agreed with that option and thanked her. *-*days later I had no update on getting my refund. So March * i got this notification saying it automatically received goods because it was past the due date of it being received. But yet I have not received anything so I reached out and she said to expect my refund *-* business days which would’ve been March * or March *. No refund still so I contacted once more and then she sent a smiley face. At this point I am no longer trusting Aliexpress because I am confused and believing they have stolen from me. Then she started sending updates on my package which at this point is irrelevant because she had been said if it didn’t arrive she would refund which still today March ** no package and still no refund. At this point if I don’t receive a refund I am willing to take this to court because I am not about to play this game.
GetHuman2462428 did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman2462428 fixed the problem
We are waiting for GetHuman2462428 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.