*I* Have To Pay To Return A Product? WHAT?

GetHuman715301's customer service issue with Aliexpress Service from May 2018

Help with my Aliexpress Service issue
The issue in GetHuman715301's own words
I want to talk to Ali Express about returning an order* they will only refund me the price of the purchase plus what I paid for initial shipping, but will not, apparently, cover the cost of returning the product (which is much, MUCH higher than my initial outlay--could be twice the actual purchase price). I want to negotiate this with them* they also have me on a timer for the return, which is absolutely absurd given international shipping. I want to resolve this. I'm ready to take this to a reversal on my credit card, if they won't talk to me. I'm super angry that there's no phone number. This is a total scam organization in my opinion at this point.
There is no way of getting a hold of a person at any point in this process, just a bot that loops through useless answers.
Paying for the return shipping on the product.
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Aliexpress Service

Customer service issue
Reported by GetHuman715301
May 24th, 2018 - 6 mons ago
I have an issue with Aliexpress Service too
Fixed
Seen by 6 customers so far
Similar issue to 622 others
0 customers following this
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Timeline
GetHuman715301 started working on this issue
May 24th 6:46pm
GetHuman715301 indicated the issue is not fixed yet.
May 24th 6:47pm
GetHuman715301 indicated the issue is not fixed yet.
May 24th 8:11pm
GetHuman715301 indicated the issue is not fixed yet.
May 24th 8:13pm