*I* Have To Pay To Return A Product? WHAT?

GetHuman715301's customer service issue with Aliexpress Service from May 2018

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Help with my Aliexpress Service issue
GetHuman715301's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman715301 will want to follow the link below to head to their help center. We will check on GetHuman715301 later to make sure it's all set or try to help escalate.
The issue in GetHuman715301's own words
I want to talk to Ali Express about returning an order* they will only refund me the price of the purchase plus what I paid for initial shipping, but will not, apparently, cover the cost of returning the product (which is much, MUCH higher than my initial outlay--could be twice the actual purchase price). I want to negotiate this with them* they also have me on a timer for the return, which is absolutely absurd given international shipping. I want to resolve this. I'm ready to take this to a reversal on my credit card, if they won't talk to me. I'm super angry that there's no phone number. This is a total scam organization in my opinion at this point.
There is no way of getting a hold of a person at any point in this process, just a bot that loops through useless answers.
Paying for the return shipping on the product.
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Aliexpress Service

Customer service issue
Reported by GetHuman715301
May 24th, 2018 - 5 years ago
Seen by 8 customers so far
Similar issue to 622 others
0 customers following this
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GetHuman715301 started working on this issue
May 24th, 2018 6:46pm
GetHuman715301 indicated the issue is not fixed yet.
May 24th, 2018 6:47pm
GetHuman715301 indicated the issue is not fixed yet.
May 24th, 2018 8:11pm
GetHuman715301 indicated the issue is not fixed yet.
May 24th, 2018 8:13pm

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