AliExpress Customer Service Issues

I need urgent assistance with my Aliexpress order issue. My name is Sorin I., and I canceled my order immediately after payment due to seller unresponsiveness. Despite my cancellation, the seller shipped the order without my consent. I request a full refund promptly as I have evidence of the cancellation attempt. The seller's error should not result in my financial loss. Your swift resolution in returning my money would be greatly appreciated. Thank you.

Yesterday, I placed an order with Order ID: [redacted][redacted]. Shortly after, I requested a cancellation. Today, the status still shows as awaiting delivery, indicating the seller did not cancel as requested. Despite my quick action, the seller appears unwilling to accommodate my request for cancellation. Given the seller's reputation, as evident from the reviews, I do not wish to proceed with this purchase. I kindly request that my order be canceled promptly, and a refund issued. Thank you.

I have encountered an issue with the shipping address for my orders. The address listed is incorrect, and I am missing my items as a result. I believe I should be refunded for this inconvenience, and my order should be provided free of charge due to the delay. I have tried reaching out through various channels but have not received any acknowledgment. This lack of communication is disappointing. I hope this message reaches the right person.

As a reseller on Amazon, I'm facing an issue where they are requesting verified supplier invoices with detailed supplier information. Despite trying to contact the suppliers through the seller contact button, I haven't received responses. If this matter isn't resolved, my Amazon account might get suspended. I'd appreciate assistance in addressing this concern promptly. I'm a business customer who frequently purchases items from AliExpress. Name: Alaa Taweel Email: [redacted] Phone: +[redacted]57

Good morning, I am having an issue with a recent shipment. The tracking information shows that the goods have been delivered, but I have not received anything yet. I've tried reaching out to the seller multiple times, but my messages have gone unanswered. I would like to request a refund for the undelivered items but I am unsure of the process. The payment for these goods was made through Klarna. Can you please assist me with this matter? Order ID: [redacted][redacted] Best regards, Zabiensky

Je voudrais des conseils sur la procédure de retour d'un moteur électrique pour vélo qui ne correspond pas à ma commande. J'aimerais obtenir l'adresse de retour et un bon de retour prépayé à apposer sur le colis. À mon avis, les frais de retour devraient être pris en charge par le vendeur, car l'erreur provient de lui en n'envoyant pas la bonne référence. Merci.

I raised a dispute regarding an order with a seller who appears to be deceiving customers. Despite providing evidence showing the item received was not as described, I have not received my refund. This seller has unusual size guides different from standard ones, and many of their products have negative reviews. I shared a clear photo demonstrating the size discrepancy, but the seller referred to their own misleading size chart, which was not easily noticeable on the website. It is frustrating to end up with items that do not fit due to incorrect sizing information provided by the seller. Order No: [redacted][redacted]

Hello, I have an issue with two packages: LD[redacted]02BE and XK[redacted]B1083. Both orders were supposed to be delivered on 12/14/[redacted] at 1:14 PM. However, I have not received my packages yet. I am disappointed because this has never happened before. Typically, I don't have any issues with my orders on AliExpress, but this time, yes. I'm not sure what happened, but I want to receive my packages. I have contacted several postal services, and they advised me to contact the sender to start an investigation. Please, I just want to receive my packages. I also have 17 more packages on the way, and I am very worried that the same problem will occur. Please, resolve this. Thank you.

The seller failed to honor their refund agreement. They asked me to cancel the dispute on AliExpress to avoid damaging their reputation, which I agreed to out of goodwill. However, they have since reneged on their promise to issue the full refund amount I originally requested. Instead, they are only offering an amount they deem fit. I need assistance in resolving this matter promptly.

I placed an order on 6/12/21 and opted for shipping from France instead of China to ensure delivery to the UK by Christmas. Despite the seller assigning an order number to myhermes two weeks ago, the goods have not been handed over for delivery yet. I attempted to contact the seller using the "contact seller" button, but it is unresponsive. I am unable to cancel the order and am unsure of what steps to take next. Unfortunately, I no longer need the goods as they will not arrive on time.

I am located in the UAE, and recently noticed a charge of AED [redacted].90 on my account from www.aliexpress.com. I placed an order at KFC and was redirected to a page called spicy.promo with their menu. I used my credit card to purchase food for AED [redacted].72, but a total of RUB [redacted].13, equivalent to AED [redacted].90, was deducted under the name WWW.ALIEXPRESS.COM. I am unable to find any contact information for AliExpress, and this situation seems like a fraudulent activity associated with them. I urgently need to speak with someone regarding this issue.

I accidentally provided the wrong number on my package. The number listed is [redacted]18, but the correct number should be [redacted]10. The package is under the name Vanthida Ou. According to the app, it is currently in Siem Reap, Cambodia, with a status of either delivered or delivery failed. I am seeking assistance in tracking down my package and resolving this issue. I am unsure which delivery service in Cambodia is handling my package. If anyone has information or can provide guidance, please reach out to me at [redacted] or on mobile number [redacted]10. Thank you for any help you can offer.

I need assistance finding the contact form for Aliexpress to address my money refund issue due to changing my account and invalid card payment. I have opened a dispute for undelivered LED lighting and request the refund to be sent to my new account: [redacted]. My previous bank account is no longer active. I appreciate your help.

On December 17th, I placed an order for a KDA LOL large mouse pad. Today, I discovered that the item was never sent because it's unavailable in my region. I have checked my bank account and have not received a refund. There is no confirmation of purchase in my email either. I am requesting a refund, but I am unable to do it through the website because my order does not show up, preventing me from contacting the seller. The 24/7 bot is not helpful as it requires an order number to proceed. How can I go about getting my refund without this information?

Dear Sirs, I placed an order with LEOPANDA store and it took a while for them to ship it. However, the goods have not been dispatched for several days now. As a regular and satisfied customer of yours, I am troubled by this situation. I have reached out to the seller, LEOPANDA store, multiple times but have not received any response. Could you please advise on how to get them to dispatch the goods promptly? Thank you in advance for your assistance. Best regards, Thank you I

Recently, I have been experiencing delivery issues with a service in Ghana named SpeedAF for the last 2 to 3 months. In the past, my orders from AliExpress have always reached my Post Office Box without any problems. However, SpeedAF has been delaying my deliveries and their riders struggle to deliver on time and to the correct location. I am seeking information on how AliExpress selects carriers for my packages and how I can choose not to use SpeedAF for future deliveries. I wish to avoid having my packages handled by them in the future.

I sent the wrong, defective images or video to AliExpress as evidence in a dispute. I want to send the correct ones again, but I am unable to do so. How can I file an objection or get in touch? The final decision or judgment from AliExpress has not been made yet. The reception of the poor quality of the shipment is still pending. I would like to resend the images and video to AliExpress for the correct evidence to be available. How can I contact AliExpress?

I received an order that was marked as delivered, but I never received it. After filing a dispute with AliExpress, I was told there wasn't enough evidence because Canada Post couldn't provide me with any documentation via email. Canada Post provided me with case number [redacted]10 to present to AliExpress for further assistance. Despite this, AliExpress has not contacted Canada Post, and communication with the seller has been unproductive. The seller mentioned they spent money to send the item and hoped for my understanding, but I find this unfair. While the amount isn't significant, I don't want to pay for something I never received. It has been weeks of unresolved discussions with no progress. My order number is [redacted][redacted], placed on October 31st.

I purchased Christmas pajamas with a stated 1-3 day delivery to Germany, only to have the seller delay shipping by a week despite my request to cancel. I attempted to cancel countless times to no avail, and after contacting Aliexpress customer service, the seller finally shipped the order. Unfortunately, it took 26 days to arrive instead of the promised 1-3 days, missing the Christmas deadline. I am frustrated with the seller's dishonesty and misleading information. I am seeking a refund and return of the order. This experience has been disappointing after years of regular orders on the site. Hope for a resolution this time. Thank you.

Hello, I ran into an issue with an order I placed on Aliexpress in November [redacted] from the seller "everso Clound Store." I was expecting the delivery by early December, but it did not arrive. After multiple unsuccessful attempts to communicate with the seller for a refund, I discovered that the tracking information shows the item was delivered to Montpellier, while it should have gone to Dijon for Mahery Lavaine. Despite my efforts to resolve this with the seller, I have not received any concrete solutions after a month of dealing with the problem. The situation has been ongoing for too long, so I hope to hear from you soon. Order ID: [redacted][redacted] Order Amount: €8.21 Tracking Number: 6A[redacted]8 Please assist me with this matter. Thank you,