AliExpress Customer Service Issues

Dear Aliexpress, I am writing to inform you that I have not yet received my order. Although the seller agreed to a refund, I have not received the amount. Unfortunately, I am unable to reopen the dispute on the system. I kindly request your customer service to assist me by processing the refund. I appreciate your attention to this matter and I hope to hear from you soon. Order ID: [redacted][redacted] Amount: $44.28 Best regards, Kin

Hello, I recently canceled an order before it was shipped, but it was marked as shipped a day later. I reached out to the seller requesting a cancellation, but now they are instructing me to open a dispute to receive a refund and mentioned they will not be sending the item. I believe this process is incorrect as I simply wished to cancel the order initially and now wish to promptly get my money back. Order ID: [redacted][redacted] Seller: XUNATA Live Well Store Best regards, C. Roeck Appreciate any assistance.

I placed an order for Item no. [redacted][redacted] with Tracking No. LT[redacted]81NL on November 11, [redacted]. I want to file a complaint regarding Postnl. The tracking information has not been updated since November 16 when it arrived in Amsterdam. Despite showing that it reached the UK on November 20, in reality, it is still in Belgium since November 18. The latest tracking information on December 4 states it is preparing to be sent to Royal Mail. I contacted the seller on November 29, and despite my continuous attempts to reach Postnl, there has been no response. This is not the first time I have faced delays with this company. Please verify the tracking information from the Universal Postal Union and China Post to confirm this. Eve.

Hello, I placed an order for a CNC Laser NEJE Master 2 40W on AliExpress from NEJE Direct Store on November 30th. Despite the expected delivery by December 20th, I have not received any notification or package yet. I got concerned and tried to check my AliExpress account, which required a password reset. Upon logging in, I discovered two accounts under the names "facebook" and "ae062469." Unfortunately, neither account shows my order, and the search function by payment does not work. Despite the payment being debited on November 30th by ALIEXPRESS, I have not received any confirmation email, and NEJE Direct Store is unresponsive; they keep requesting an order number that I am unable to provide due to the missing order on my account. I seek urgent assistance as it involves a substantial amount of almost [redacted] euros with no updates for a month. Please find my details below: Elise G. Address: 8 impasse de Chavagnes, [redacted] Nantes, FRANCE Phone: (+33) 6 85 83 07 18 Email: [redacted] Product: NEJE Master 2 40W CNC Transaction Date: November 30th, [redacted] Amount Paid: [redacted].70 euros

I placed an order and on December 21st, I received an email from the delivery company Glovo, informing me that the address was incomplete. I filled out a form and updated the address. However, I still have not received anything. I am unsure of where my package is. The tracking number is: GVALEBCN[redacted]55. I would like to know the current location of my package, which company will deliver it, and when I can expect to receive my order.

Hello, I placed an order on October 11, [redacted], with a promised delivery time of 16-26 days. The item arrived on November 4, but was delivered to the wrong address in a different province. I have been trying to resolve this issue through a dispute on Aliexpress, but unfortunately, the process has been repeatedly postponed, and I have not received a refund as of December 30. The seller, CHONGWU Store, seems to be avoiding refunding me and is suggesting a suspicious process that I do not want to be a part of. I am currently seeking assistance from Aliexpress to address this fraudulent situation and ensure I receive a full refund promptly. I am a long-time customer of Aliexpress and have always appreciated their quality service, but this experience has been concerning. I remain hopeful that the refund will be processed for the undelivered item. Sincerely, Michael

In August [redacted], I ordered a black corset lingerie set with a front zip and a black G-string. Since then, I switched from an iPhone to a Samsung but kept the same email address. I couldn't find my order when I logged into AliExpress on my new phone. I also tried searching using my phone number [redacted]. My name is L. J. Sanderson, and I'm still looking forward to receiving my order.

I am requesting a refund for my orders. Several reviews of the seller mention undelivered packages and funds being withheld. Despite being informed that my package was delivered, the tracking information contradicts this. Assistance in obtaining a refund would be greatly appreciated. Thank you.

I am Spanish and a customer of a seller on AliExpress. The seller and local logistics are not delivering my package. I made the purchase in November [redacted] and it still hasn't arrived. I am providing the order number of the item I purchased from a Chinese company even though I bought it from Spain with a warehouse in Europe, presumably in Spain. Here is the order number for this seller: [redacted][redacted]. Despite my attempts to contact the seller, they are not providing the logistics code I need and are not answering my questions. I've tried to talk to them directly by phone, but they won't give me their number. They just keep delaying, and the package never arrives. I am extremely frustrated as the purchase has been costly. I demand that the seller finally send my package to my address. My phone number is [redacted].

I recently received a product that arrived with numerous scratches and dents all over it as soon as I opened the package. To my dismay, the product's actual size turned out to be much smaller than what was depicted on the website. Upon closer inspection, I realized that the dimensions were indeed mentioned in small font on the product page, which I had overlooked. The seller's proposed solution was to offer a meager refund of one or two dollars and allow me to keep the item. This product was originally priced at $17, and I had paid an additional $5 for shipping. I am disappointed with the lackluster response from the seller after eagerly awaiting my purchase only to receive a damaged item. Despite attempting to address the issue directly with the seller, they only offered minimal compensation. I am unsure of how to proceed in this situation.

I ordered a product, but the tracking number belongs to another customer. I thought the product was on its way until I realized this. I did not open a dispute. I contacted the seller, and they requested an additional $30 for shipping due to higher freight costs. When I asked for a refund, the seller suggested a "friendly dispute" process for a quick refund without returning the item. The seller is the "Daily Essential Tools Store." Hi everyone, I wanted to share my experience regarding a recent purchase. I ordered a product online and was excited for its arrival. However, when I received the package, it was not the item I had ordered. I contacted customer service and they were very helpful in resolving the issue. They apologized for the mix-up and immediately sent out the correct item. I was impressed with their fast and efficient service. I just wanted to express my gratitude and recommend this company to others.

Hello, I made an error when providing the return shipment tracking information during my dispute. I accidentally selected the free return service, and now I am unable to return the product. My order number is #[redacted][redacted]. Could you kindly review my dispute progress and assist me in resolving this issue? I would appreciate guidance on what steps I should take at this point. The seller and I have agreed to return the product for a full refund. Your help in facilitating the return would be greatly appreciated. Thank you and regards,

Hello everyone, I want to warn you about YeaH_Global Dropship Store. They sell defective products and then demand a return, which costs almost 20 times more than the item itself. It's not feasible. Please avoid this store and spread the word to protect others from similar issues. In the past, there used to be a blacklist for unreliable sellers, but unfortunately, there doesn't seem to be one now. We will explore other avenues to raise awareness about the questionable practices of this store. If you have had similar experiences, there are forums where you can share your story. Take care, H. P. Ammann from Switzerland Order Number: [redacted][redacted]

Order Number: [redacted] I am very disappointed with my recent purchase. The product I bought (2 pieces) turned out to be defective. One plug overheated when I tried to use it, and the other plug simply did not work, unable to charge any devices. When I tried to dispute this, I was told to send the items back, which is not feasible as it would cost me around 50 Euros to ship to China, far exceeding the value of the goods. This whole experience with the shop has been very negative, and I have encountered similar issues only a few times in my [redacted]+ purchases on AliExpress. I am seeking a refund as the dispute resolution was unfair and unsatisfactory.

I am requesting a refund for my recent purchase. I bought two products and encountered issues with both. One plug overheated when I attempted to use it, while the other plug failed to charge any devices. The seller requested the items be sent back, but given the high cost of shipping to China, it is not feasible. I have raised a dispute regarding this matter. The shop's practice of sending faulty goods and then demanding return shipment for a refund is unacceptable. I have never encountered such a poor shopping experience out of over [redacted] purchases on AliExpress. I strongly believe the dispute resolution was unjust and unreasonable. I am seeking a full refund for the purchase.

I recently ordered an item that arrived faulty, priced around [redacted] euros. Considering the significant value, I reached out to AliExpress and opened a dispute with the seller. AliExpress reviewed the photos I submitted and determined a refund was needed. The seller advised me to keep the item, but I returned it using the provided label to the specified address within the given timeframe. Unfortunately, the following day, the parcel went missing, possibly due to unidentifiable tracking numbers accepted by the courier. Despite multiple attempts to contact AliExpress and the delivery service via email, I have not received any responses. I have tried all available email addresses I found online. Interestingly, the seller claims not to have received payment from AliExpress, even though the amount was deducted from my bank account. There seems to be a lack of accountability in such situations, and a thorough investigation into these practices is warranted.

Hello, my name is Hadila. I am writing to express my disappointment with the customer service I recently received. I placed an order with the GoGoGo store in August with order ID: [redacted][redacted]. The tracking information, provided by Sun You, indicates that the parcel is in the United Kingdom, yet it has not been delivered to my address. When I raised the issue with the store, they advised me to locate the package myself, which I found to be very impolite. Additionally, when I opened a dispute, it was closed without a resolution, citing that the parcel is in London. I suspect fraudulent activity on their part. Furthermore, their communication has been disrespectful, asking me to stay calm as a customer. Despite my numerous inquiries, they refuse to disclose the parcel's whereabouts, urging me to collect it instead. My main concern is receiving a refund promptly as it has been several months. Despite providing my PayPal details as requested, they claimed their PayPal account is malfunctioning, leaving me feeling misled. I kindly request AliExpress's intervention to facilitate a resolution, as the order did not arrive within the expected timeframe, warranting a refund. Thank you. From Hadila S. Sent from my iPhone

I purchased two items from AliExpress that were assigned the same tracking number. The tracking info showed the package was signed for on January 4th, even though I didn't receive anything. After checking further, I noticed the tracking number indicated activity from December 24th, which is before I even made my purchase on December 28th. I initiated a dispute on AliExpress choosing "missing tracking information" as the reason. Unfortunately, my claim was swiftly dismissed stating the seller provided tracking details, despite the evidence that the information doesn't correlate with my order date. I am convinced something is amiss and am seeking a complete refund.

I made two orders on July 18, [redacted], but I have only received one package so far. The remaining package is for a solar motion sensor light with order ID [redacted][redacted]. I got an email stating that my order is complete, but I haven't received the item yet, and I lost my debit card with the payment details on it. I would appreciate your assistance in locating my package or arranging a refund from the seller. Thank you.

Dear valued customer, We regret the delay due to quality issues with this item. Unfortunately, it cannot be shipped out as is. Despite our efforts, we have been unable to fully resolve the problem. To rectify this, we will return the goods to our supplier and place a new order, though this process may take some time. To safeguard your rights, we invite you to request a cancellation using reasons 1 or 2, such as "I do not want this order", "other reason", "the order processing time is too long", or "I want to cancel this order instantly" for a quicker refund. Our goal is to ensure your satisfaction, and we appreciate your understanding. We eagerly await your response and wish you a pleasant day.