AliExpress Customer Service Issues

Buenos días, Quisiera solicitar un reembolso ya que el vendedor de AliExpress indicó el 7 de agosto que había recibido el paquete, lo cual no es cierto. No tengo el número de seguimiento de la paquetería de España, solo de EEUU, y Correos España no lo reconoce. El día de la supuesta entrega no recibí ningún mensaje, email, número de seguimiento español ni aviso de intento de entrega. El 14 fui a la oficina de correos sin el número de seguimiento y no encontraron ningún paquete a mi nombre en la base de datos, lo que indica que no ha llegado ni a Madrid desde que fue enviado el 21 de julio. A pesar de abrir una disputa, el vendedor se niega a reembolsarme y AliExpress tampoco, argumentando que el paquete está en tránsito, a pesar de que supuestamente ya está en la oficina de correos. Agradezco la protección al consumidor en estos casos.

Hello, I'm M. SCAGLIA Alain. On Tuesday, August 25th, I attempted to purchase a product on your website: the Harfey car radio 8'' Android 8.1 GPS 2Din for Mercedes Benz SLK R171 SLK200 SLK280 SLK[redacted]-[redacted] multimedia player for €97.57. However, during the payment process, something unusual occurred. The payment was deducted from my account, but all details vanished from your website: my account, payment, and order. Subsequently, I was unable to log in as the website stated my email and password were incorrect. Although I requested a password reset, the email containing the new password was sent to the wrong address, "mor**@hotmail.com". I anticipate a resolution to receive the product since I placed the order, made the payment (as evidenced by my bank statement with the payment date of 31/08 PAIEMENT CB ALIEXPRESS (LUXEMBOURG) DU 25/08 – CARTE *[redacted] - 97,57 €) in your name.

I found an item on your website that I would like to buy, the SAKO SKI780 220V 1.5KW 1HP Mini VFD Variable Frequency Drive Converter for Motor Speed Control Frequency Inverter. I see there's a remote control available and the details on purchasing it are unclear. I am unsure if the remote control comes with the VFD or if it's a separate purchase. Any clarification would help. I noticed it can be purchased from various sites, so why is this the case? I reside in Australia, so I assume I would order from the China site. Could you please provide the price in Australian dollars and the shipping cost? Thank you, Ian.

Hello, I raised a dispute regarding a product (N95 masks, $19) that did not match the description. The seller was unresponsive when I requested a full refund without returning the item. After escalating the issue, Aliexpress reviewed my evidence and supported my claims. They suggested a return for a full refund, but I countered with a proposal for an 80% partial refund without returning the product due to unfair return shipping costs. It has been two days since my last proposal, and I am awaiting a response from Aliexpress as I have two days left until the dispute is resolved. I am hoping to secure my refund without returning the item or have the seller cover the return shipping expenses. I am puzzled why Aliexpress seems to lean towards the seller's side in such situations. Thank you.

Hello! I purchased an item with Order ID [redacted][redacted] and paid for everything as requested. However, the seller then requested an additional $60 for shipping, claiming it exceeded what was listed on the auction. Despite this being their mistake, I paid the extra amount. After receiving a tracking number, I later discovered that it had expired and the item was never shipped. The seller provided me with a fake tracking number. Now, after waiting over a month with no delivery, the seller is asking me to wait an additional 3 to 20 days for a refund. This is unacceptable given the time already wasted. I am requesting a refund immediately and need this matter resolved promptly. Thank you for your assistance!

Hello, I placed an order for a dress on June 7, but I have not yet received it. My order ID is [redacted][redacted]. Despite contacting the message center several times, I received unsatisfactory responses and was informed at my local post office that my order is lost. I declined a replacement and requested a refund, which was approved. However, I have not received the refund despite providing my card details. Whenever I inquire, I am advised to check with my local post office. Could you please assist me promptly? I prefer phone communication and have provided my number: +[redacted]7. Thank you in advance, Hasmik A.

I purchased a Bluetooth Dongle for TV from Aliexpress on July 26, [redacted] (Order # [redacted][redacted]). I requested the product be thoroughly checked for defects prior to shipping, yet the seller (Kebidiu Electronic Store) sent me a faulty item with a defective display, rendering it unusable. Despite providing a video of the issue, the seller's proposed solutions were unsuccessful. Upon disputing the matter with Aliexpress, the judgment favored the seller, requiring me to cover return shipping costs to China, exceeding the product's value. This decision overlooks the seller's responsibility and places financial burden on me as the buyer. I have been an Aliexpress customer since [redacted], but have faced similar disappointing judgments in the past, like receiving a subpar mobile phone (Oukitel) that I couldn't use for a month due to poor performance. Such experiences have led me to avoid purchasing expensive products from Aliexpress in the future.

I made a purchase on AliExpress, and the seller claims the package was delivered, but there is no clear evidence like tracking to prove it reached me. Despite paying in full, the item has not arrived after 2 months. I've requested a refund, but the seller only offers half, which is unfair given the long wait. Attempts to reach the seller have been unsuccessful. The product I bought was a stand mixer priced at £96.07. I seek your assistance in contacting AliExpress to facilitate a full refund as the seller and the shipping company have confirmed the parcel won't be delivered. Thank you in advance for your help in resolving this matter.

Dear Sir or Madam, I am having an issue with an order I made on AliExpress. I ordered two pairs of shoes and immediately canceled the orders. The payment was processed right away. However, I have not received a refund nor the two pairs of shoes. I have contacted the seller, explained everything, but have not received a response from them. I am attaching a picture of the items with the order number for your reference when replying via email. This way, I can upload a photo. I kindly request your assistance in either getting a refund or possibly having the seller send me the two pairs of shoes. I have already paid for the items! Thank you in advance for your help. Best regards, Violetta S. P.S. I do not speak English, I apologize.

I purchased an item on AliExpress, and the seller claims it has been delivered to my address even though I have not received it. Despite my inquiries, the seller does not have clear tracking information proving delivery. I paid in full for the order, but it has been several months without any sign of the package. I requested a full refund from the seller, who only offers a partial refund which I find unfair given the circumstances. The product I ordered was a stand mixer priced at £**.**. I have tried to communicate with the seller, but have not received a response. Both the seller and shipping company mentioned that the parcel was destroyed, and I am in need of a resolution from AliExpress to provide a refund. Thank you for your assistance in addressing this matter.

I received a product with missing parts from Andeli Welding. They promised to send the missing parts, but the tracking number does not show them leaving China. It has been weeks since they claimed to have shipped the parts. Additionally, there is a problem with the product not meeting the advertised technical specifications, which remains unresolved.

On October 31, [redacted], I purchased item number [redacted][redacted]. A month ago, I discovered it was defective. Despite numerous messages to the seller and multiple pictures showing the issue, they have not provided any assistance or replacement. The seller suggested a software update, but the test results remained the same. It is clear that the problem lies in the hardware. I also bought a similar item from Ali Express which works fine. I urge the seller to address this matter promptly as they have been unresponsive for two weeks. They have even requested remote access to my computer, which is not feasible due to security reasons. I have provided sufficient evidence of the problem, and I hope for a resolution soon. Thank you.

Hello, Ali Express Customer Service, I have several orders from May [redacted] that I have not received, and some orders were canceled without a refund. Can you please assist me with this issue? Here are the details of the pending orders: 1. Carving Silver Stalin Pocket Watch Chains USSR Quartz Pocket Watches Necklace Pendant Clock Collections Gifts Relogio De Bolso Price: €2.92 Product properties: Silver 2. Vintage Emblem USSR Soviet Badge Hammer Sickle Pocket Watch Retro Russia Army CCCP Communism Necklace Clock Chain For Men Women Price: €2.96 Product properties: Gold 3. Bronze/Gold/Black/Silver USSR Soviet Sickle Hammer Quartz Pocket Watch Pendant Necklace Clock CCCP Russia Emblem Communism Watch Price: €2.74 Product properties: Silver Order ID: [redacted][redacted] Order time: 12:57 May. 08, [redacted] Store name: JUBEER Official Store Order amount: €10.84 Product: Landscape Canvas Poster Wall Art Nordic Mountain Lake Forest Print Painting Scandinavian Rural Decoration Picture Home Decor Price: €10.84 Product properties: 50x70cm No Frame + 02 I ordered these items in May [redacted], never received them, and the order was canceled. It has been a frustrating experience; I hope you can resolve this matter promptly. Thank you, Winfried G.

Hello, I would like AliExpress to investigate the issue of products not received but paid for. I expect a clear response either via email at [redacted] or by phone at 0[redacted][redacted]. Alternatively, you can contact me by mail at Winfried Greissler, Brunnengasse 54, [redacted] Attnang-Puchheim, Austria. Thank you.

Order ID: [redacted][redacted] Order Date: June 07, [redacted], 02:29 AM Store: Blinkblink Life Store Total: $5.65 Item: Stainless Steel Mesh Cover For Gas Cooker Stove Torch Net Windproof Energy Saving Circle Cover Case Kitchen Accessories Cooking Quantity: 1 Price: $5.65 Product Details: CHINA + as shown in the picture The dispute process has concluded, but I am frustrated as the goods were never shipped. I contacted Ali Express on July 22, and even though I submitted a claim, it has not been resolved. The delay tactics of extending the resolution time by 10 days kept occurring. However, my dispute was unexpectedly marked as finished without any resolution, despite the products never being dispatched. It is concerning that this erroneous conclusion was reached without proper investigation into the issue.

I purchased a car mount online a month ago, and the tracking information now shows it has been shipped. I always monitor my mail diligently after ordering from AliExpress due to their reliable delivery service. Despite the tracker indicating the item has been shipped, it has not arrived in my mailbox. I contacted the seller for a possible refund, but they claimed no refund could be issued as the mail was marked as delivered. I attempted to open a dispute but was unsuccessful. Seeking assistance from the post office only directed me back to the seller. I am determined to resolve this issue as it is evident the item got lost during transit. I feel frustrated by the lack of customer protection in such cases where the tracker states delivery, yet the buyer is left without the item or a refund. This situation needs to be addressed promptly.

Hi, I received a defective watch I ordered. The seller provided me with these instructions for returning the item: "Hello friend, don't worry, I will help you. We are a responsible seller and can offer you a full refund. Here are the steps to follow: 1. Open a dispute and select "Return goods". 2. Opt for "Easy local returns" to receive an address in your country, which is the Aliexpress warehouse. 3. Send the item to this address, obtain a tracking number, and you will have free return shipping. 4. Input the tracking number on Aliexpress. Once the warehouse receives the item, you will receive a full refund. Remember to choose "Easy local returns" for a quicker refund process." I hope this helps.

Hello, On the 31st of May [redacted], I ordered two pairs of sneakers from AliExpress. I received and paid for one pair of shoes by mail immediately. I waited for two months for the second pair but did not receive it. I contacted the seller, and they claimed the shoes were delivered. A postal worker said the same, but who received my package remains a mystery. I have tried to contact the seller multiple times with no success. Please assist me in finding out who accepted the delivery of my package.

I am disappointed by the response I received about my damaged product on AliExpress. The email I got stated that since I agreed to return the item for a refund, I need to provide the shipping details within 10 days. It also mentioned negotiating the return shipping fee with the seller and bearing the cost if no agreement is reached. However, I believe the issue is not just about being unsatisfied with the product, but receiving a faulty item that doesn't work as demonstrated. I request a fair assessment of my situation. Thank you.

Hello, I made a purchase of an iPhone 7 from a supplier named Sunshine Technology Co. Ltd. in China. I made the payment, it was deducted from my account, but then they informed me that my order was canceled. I tried to contact the supplier, but I only receive automated responses and no information about my order or refund. The order number is [redacted][redacted]. Please assist me in understanding the reason for the cancellation and help me with my refund. I have the receipt showing the money transfer from my bank to this supplier.