Full refund is rejected by the AleExpress platform

GetHuman5154237's customer service issue with AliExpress from August 2020

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The issue in GetHuman5154237's own words
I was trying to get a full refund. ... Order ID: ***************** Order time: **:** May. ** **** *Full refund if product is not received in ** days.*There is no trace information available, only that product has left the country of origin. I have opened a dipute to get a full refund after the protection time has expired. I am getting messages from the vendor that the AliExpress platform offered a solution to not refund and not return that I have to reject to make the platform to rectify the problem and proceed with the refund. And then upload the evidence to the dispute. In my Firefox browser I do not have controls to reject the platform proposal and I do not have any pieces of evidence to upload to the dispute because I have not received the goods.
If AliExpress having a problem with the platform they have to resolve it without causing inconvenience to the customer
They have to honor agriment to full refund.
I am a customer for more than ** years.
AliExpress help.
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Customer service issue
Reported by GetHuman5154237
Aug 11th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 18251 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address


GetHuman5154237 started working on this issue
Aug 11th 6:46pm
GetHuman5154237 indicated the issue is not fixed yet.
Aug 11th 11:03pm