Full refund is rejected by the AleExpress platform

GetHuman5154237's customer service issue with AliExpress from August 2020

Help with my AliExpress issue
First: share to improve GetHuman5154237's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5154237's own words
I was trying to get a full refund. ... Order ID: ***************** Order time: **:** May. ** **** *Full refund if product is not received in ** days.*There is no trace information available, only that product has left the country of origin. I have opened a dipute to get a full refund after the protection time has expired. I am getting messages from the vendor that the AliExpress platform offered a solution to not refund and not return that I have to reject to make the platform to rectify the problem and proceed with the refund. And then upload the evidence to the dispute. In my Firefox browser I do not have controls to reject the platform proposal and I do not have any pieces of evidence to upload to the dispute because I have not received the goods.
If AliExpress having a problem with the platform they have to resolve it without causing inconvenience to the customer
They have to honor agriment to full refund.
I am a customer for more than ** years.
AliExpress help.
How GetHuman5154237 fixed the problem

We are waiting for GetHuman5154237 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

AleExpress
Customer service issue
Reported by GetHuman5154237
Aug 11th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 18251 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman5154237 started working on this issue
Aug 11th 6:46pm
GetHuman5154237 indicated the issue is not fixed yet.
Aug 11th 11:03pm