I have ordered a smartphone from a seller who is rated to be great called Asia Pacific...

GetHuman-bonyanpr's Problem With a Seller issue with AliExpress from December 2019

Help with my AliExpress issue
The issue in GetHuman-bonyanpr's own words
I have ordered a smartphone from a seller who is rated to be great called Asia Pacific, paid ** euros for the DHL shipping, the seller made a fake shipping that is never moving on track because it is just the information received, I have contacted DHL and it is confirmed now that the liar seller had not shipped my order and the liars friend Aliexpress is not giving me the option to cancel the fake shipped parcel till ** days. *Why I have paid for DHL then? What are the Aliexpress managers doing?

GetHuman-bonyanpr did not yet indicate what AliExpress should do to make this right.

I have an issue with AliExpress too
How GetHuman-bonyanpr fixed the problem
The seller sent it before the end of the ** days period so I could not open the dispute.
Please help with my AliExpress issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AliExpress customer problems.
How do I recover my account access to AliExpress?How do I return an item to AliExpress?How do I open a dispute about a seller on AliExpress?How do I track my AliExpress orders or packages?What can I do if my AliExpress order is missing?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Good day,*I ordered for *pcs smartphone from a store Go Top smartphone on AliExpr...I ordered a jacket from AliExpress whose order I'd is **************** and the se...I ordered a jacket from AliExpress whose order is is **************** and seller...I ordered several products from different sellers at Aliexpress on October...This was tracking number given to me by seller from Aliexpress and I have paid...Hi there is this seller on aliexpress named terry Field who has a store called...Aliexpress,* I am applying to be an agent in your great company in order to inc...I HAVE NOT GET MY ORDER FROM ALIEXPRESSIv been trying to get a refund for months from a seller on AliExpress who won’t r...
Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

Problem With a Seller issue
Reported by GetHuman-bonyanpr
Dec 12th, 2019 - 3 years ago
I have an issue with AliExpress too
Fixed
GetHuman-bonyanpr shared how to fix
Seen by 12 customers so far
Similar issue to 14589 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-bonyanpr started working on this issue
Dec 12th, 2019 6:02am
GetHuman-bonyanpr confirmed the issue is fixed. Hooray!
Dec 16th, 2019 5:50pm