I need to cancel an Airbnb res...followed all their required steps & date res made & CO...

GetHuman-carol_ne's customer service issue with AirBnB from October 2020

Help with my AirBnB issue
The issue in GetHuman-carol_ne's own words
I need to cancel an Airbnb res...followed all their required steps & date res made & COVID requirement falls within their guidelines. But they don’t allow me to cancel and get a full credit. Tried to cal both their customer service *s but their automated system tells me they won’t talk to me unless my CheckIn date is less than ** hours away. Checkin date is **********. To summarize...they won’t talk to me, I am unable to send a message to them and their website only allows me to get *** cost of stay back as per host requirements. This reservations does meet all requirements for a full credit or a refund (refund requires documentation). What can u suggest?

GetHuman-carol_ne did not yet indicate what AirBnB should do to make this right.

How GetHuman-carol_ne fixed the problem
I messaged the host, explained the situation in detail, and he cancelled the reservation and refunded all funds paid as per the Airbnb policy
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Customer service issue
Reported by GetHuman-carol_ne
Oct 1st, 2020 - 2 years ago
GetHuman-carol_ne shared how to fix
Seen by 13 customers so far
Similar issue to 8692 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-carol_ne started working on this issue
Oct 1st, 2020 7:17pm
GetHuman-carol_ne confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 4:53am

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