Hi *I have received the following mail from AirBnb**Hi, Francesca,*We’re reaching out b...

GetHuman5317446's customer service issue with AirBnB from September 2020

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The issue in GetHuman5317446's own words
Hi *I have received the following mail from AirBnb**Hi, Francesca,*We’re reaching out because you were recently in contact with an account that was removed for violating the Airbnb Terms of Service.*Airbnb will never ask you to verify a listing or pay for anything outside of our site, through email, or through a third-party booker. If you sent money outside of Airbnb, you may have paid for a fraudulent reservation. Let us know what happened, and we’ll recommend next steps.*If someone asked you to communicate directly by email or through Facebook, or copy and paste a URL (http:**www...) into a new browser window, or otherwise pay or communicate outside of the Airbnb website or app, we ask that you stop communication with them immediately.*If you did share personal information, like a password, please update your password immediately. If you use that same password for any other accounts (like your email), we recommend changing your password there too.*Visit our Help Centre for more information about recognising scams and keeping your account secure. You can always report a profile or listing directly through the Airbnb website or app.*Thanks,*The Airbnb Trust & Safety team**IMMEDIATELY AFTER RECEIVING THE FOLLOWING REQUEST which it's a fraud (see attached)*Good day Francesca! My name is EIvin. l had a need to go on a business trip in the near future to Colle D'orano. I Iooked through a list of apartments on Airbnb, including yours, and decided that I couId bookk your apprtment. There is something about my booking thatt l would like to discuss with you. What I think is to stay in my friend’s apartment, who aIso lives in your country, and I won’t settle in your apartment . The reason l want to book your apartment is very simpIe. I want to receive a part of the paymennt that my employee wilI make for renting your apartment . There's nothing for you to worry about. If you are interested to earn some easy money, help me to achieve that as welI, please get back to me soon. You can contact me in VVaz zap. This is my number plus onee ninee four and * six seven and sseven eiight and five and ttwo and ***I did not answer.**How can you help?*Regards**Francesca Birri

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AirBnB

Customer service issue
Reported by GetHuman5317446
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 8698 others
0 customers following this

Timeline

GetHuman5317446 started working on this issue
Sep 30th, 2020 4:59pm

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