REGARDING Confirmation code: HM*B***NZE*Receipt ID: RC**QRYZ*E*Jul **, **** **% of Full...

GetHuman5141887's Refund a Charge issue with AirBnB from August 2020

Help with my AirBnB issue
First: share to improve GetHuman5141887's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5141887 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5141887's own words
REGARDING Confirmation code: HM*B***NZE*Receipt ID: RC**QRYZ*E*Jul **, **** **% of Full Amount due was paid on ******* Amount: $***.***Then I cancelled this Reservation * days later on *******I was told by Host Stay - Even though I cancelled this reservation * days later and ** days before check in * They will only offer a **% refund of the total amount of entire stay ($****.**). I gave Stay a **% payment of $***.** on *******.*Host Stay Response: I am so sorry, but the cancellation policy is clearly stated for guest prior to booking, we do not wage one guest reason for a cancellation versus another, so we just let the policy be the policy, hope you understand, and also understand that we have reasons for selecting the Strict cancellation policy based upon our situation.*This means within a * Day time frame I paid into Air B&B $***.** and the Host Stay has decided that they will keep almost that entire $***.** payment I made last week - Based on what they deem a Very Strict Cancellation Policy. As I tried to explain to them that I'm on a very tight budget that I managed to put aside vacation money for upcoming trip to VA. I told Host Stay that I understood their strict policy but for me to loose the entire $***.** saved vacation budget money is very devastating to my finances. I pleaded to perhaps at least get **% back of the $***.** payment I made which would be $***.** * Host Stay Response was NO. I am now pleading my case to Air B&B Support - Cancellation & Refund Group for further assistance. Please help me try to regain some of the $***.** payment I made on ********Is there anyway that I could get at least Air B&B Credit that I can use for upcoming Trips. To just completely loose all of that $*** I made in payment to Host - Stay is truly devastating to my budget.

GetHuman5141887 did not yet indicate what AirBnB should do to make this right.

How GetHuman5141887 fixed the problem

We are waiting for GetHuman5141887 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I List My Property on Airbnb?How Do I Reach a Customer Service Rep from Airbnb?How Do I Contact Support from Airbnb?How Do I Report Fraud to Airbnb?How Do I Recover My Airbnb Account?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Refund a Charge issue
Reported by GetHuman5141887
Aug 7th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 9022 others
0 customers following this

Timeline

GetHuman5141887 started working on this issue
Aug 7th, 2020 6:45pm
GetHuman5141887 indicated the issue is not fixed yet.
Aug 8th, 2020 1:25am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies