I have a reservation on ******** and I feel it is not posseble for me to stay as I saw...

GetHuman1364968's Cancel Booking issue with AirBnB from August 2020

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The issue in GetHuman1364968's own words
I have a reservation on ******** and I feel it is not posseble for me to stay as I saw a current renter smoking on the tiny deck by an open windows which is something I cannot for health reasons of afib and asthma be anywhere where there was smoke . I have seen many doctors and am on many asthma drugs due to covid and the need to wear a mask all the time. I went back the next day from the driveway and to see if the window were still open and they are. The owner became angry that I was near the apt. from the street and had an attitude and said I could cancel and never mentioned he would not give me my monies back. He said the area is filled no problem if I want to cancel. One hour later he emails me on air bnb I can cancel but I cannot get monies back from air bnb. He is rude and lied and with Covid I do not trust the apt to be cleaned of smokers and proper for my health. I will go if I do not get my monies back and if I get sick he would be responsible. I must know how he can say one thing and do another in * hour. In covid times one must protect their health and he did not wear a mask either...I was walking on a walking oriented block in the back of his house in Hudson New York. Please advise how to get my cancelation through at no charge * weeks in advance if he is so rude and lacks understanding health conditions. The address is *** Carroll St. Hudson NY reservation number*HMCYFZD*A*

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AirBnB

Cancel Booking issue
Reported by GetHuman1364968
Aug 2nd, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 9138 others
0 customers following this

Timeline

GetHuman1364968 started working on this issue
Aug 2nd, 2020 8:15pm

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