We need help with an incorrect review for Lizeth De Jesus. My wife spent more than an h...

GetHuman5061257's customer service issue with AirBnB from July 2020

Help with my AirBnB issue
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The issue in GetHuman5061257's own words
We need help with an incorrect review for Lizeth De Jesus. My wife spent more than an hour with support (*** hr. on hold) with "promises to look into and get back to her. Last Wed. the *th I believe, Betsy was on hold for a full hour before reaching support. Progress was not good in so far as correcting the problem with many apologies from support. Did speak with a Supervisor last week with more apologies, promises to get back to her and still no action from airbnb support. (Shanique submitted Ticket *********.) Pardon me for saying this but shame on you people. You do a great job in renting our vacation home and an unbelievably poor job from your support dept. Their follow up is almost non-existent. Please call us at your earliest convenience, (this month?) at ***-***-****, or ***-***-****, or ***-***-****, currently on hold with this * waiting for someone to answer. Sincerely, Eben F. (Bud) Phillips and Elizabeth A. (Betsy) Phillips

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AirBnB

Customer service issue
Reported by GetHuman5061257
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 9262 others
0 customers following this

Timeline

GetHuman5061257 started working on this issue
Jul 13th 7:44pm
GetHuman5061257 confirmed the issue is fixed. Hooray!
Jul 13th 8:05pm
GetHuman5061257 indicated the issue is not fixed yet.
Jul 14th 12:17am
GetHuman5061257 indicated the issue is not fixed yet.
Jul 14th 12:18am