We used to be Airbnb hosts. We moved and removed our home from your inventory (Vancouve...

GetHuman4369985's customer service issue with AirBnB from February 2020

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The issue in GetHuman4369985's own words
We used to be Airbnb hosts. We moved and removed our home from your inventory (Vancouver, BC). We now have a new loft and may at some point become hosts again. But... I want to learn more from you on the scope of damages that we could get compensated for by you. In the past it was our primary home and in the future it would be too so we really care about our place and what we found is, despite careful screening, some Airbnb guests still don’t care. As such we spent hours restoring a table that got wax all over it, the chip in the glass top stove never got repaired, the indents in the wood floor could not be repaired. That is more than normal wear and tear for guests who only stay a max of a week. So if we do end up relisting, I would like to know from you, in detail, what you do to cover these types of things, how does the claims process work, what proof you need, whether there is a cap in claims (most hosts, I imagine never contact you about this stuff as I am guessing the majority are either renting a room in their house or renting out an income property (ie not their actual home - the space in which they live full time)**Thanks for the info.

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Customer service issue
Reported by GetHuman4369985
Feb 17th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 7687 others
0 customers following this


GetHuman4369985 started working on this issue
Feb 17th, 2020 8:56pm

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