Dear Airbnb Team: Due to the coronavirus in China, I would like to cancel my booking. T...

GetHuman4308535's Cancel Booking issue with AirBnB from January 2020

Help with my AirBnB issue
Before contacting them, items GetHuman4308535 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4308535's own words
Dear Airbnb Team: Due to the coronavirus in China, I would like to cancel my booking. This is a very serious issue which we can't control at all, and the cancel is not a personal reason, and I think Airbnb should have a new policy about cancelation during this special period. We all dun know how long does this virus going, and we also dun know if we get infected because this virus got incubation. My trip to Japan will start from leaving China, that's why I think we should be more careful. I believe Airbnb dun hope we go to other countries with any virus, and we also dun want to infect other people all over the world. I hope you understand. The customer svc told me "Japan is not affected, so we have to follow the existing policy", but how do you know my trip country will not going worst and worst, and there are already have confirmed infected people by official news. Airbnb always my first consider platform for booking before my trip. During this special period, Airbnb should be more human-based management and come out with the new policy asap. **Here is my Airbnb information, you can contact me easily.******@***.com*phone number:*** **** ******Hope you can contact me ASAP, because all my flight and other accommodation already been cancel successfully. Thank you

GetHuman4308535 did not yet indicate what AirBnB should do to make this right.

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AirBnB

Cancel Booking issue
Reported by GetHuman4308535
Jan 30th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 7010 others
0 customers following this

Timeline

GetHuman4308535 started working on this issue
Jan 30th, 2020 2:03am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:05am
GetHuman4308535 shared this issue with your circles on Google+
Jan 30th, 2020 2:05am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:07am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:07am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:07am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:07am
GetHuman4308535 confirmed the issue is fixed. Hooray!
Jan 30th, 2020 2:07am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:08am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:08am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:08am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:09am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:17am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:18am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:18am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:18am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:18am
GetHuman4308535 indicated the issue is not fixed yet.
Jan 30th, 2020 2:18am

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