Dear Airbnb Team: Due to the coronavirus in China, I would like to cancel my booking. T...
GetHuman4308535's Cancel Booking issue with AirBnB from January 2020
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4308535's own words
Dear Airbnb Team: Due to the coronavirus in China, I would like to cancel my booking. This is a very serious issue which we can't control at all, and the cancel is not a personal reason, and I think Airbnb should have a new policy about cancelation during this special period. We all dun know how long does this virus going, and we also dun know if we get infected because this virus got incubation. My trip to Japan will start from leaving China, that's why I think we should be more careful. I believe Airbnb dun hope we go to other countries with any virus, and we also dun want to infect other people all over the world. I hope you understand. The customer svc told me "Japan is not affected, so we have to follow the existing policy", but how do you know my trip country will not going worst and worst, and there are already have confirmed infected people by official news. Airbnb always my first consider platform for booking before my trip. During this special period, Airbnb should be more human-based management and come out with the new policy asap. **Here is my Airbnb information, you can contact me easily.******@***.com*phone number:*** **** ******Hope you can contact me ASAP, because all my flight and other accommodation already been cancel successfully. Thank you
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Jan 30th, 2020 2:18am
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