I am currently renting an AirBnB shared apartment in Vienna, Austria, for the long-term...

GetHuman-pjfuhr's customer service issue with AirBnB from January 2020

Help with my AirBnB issue
The issue in GetHuman-pjfuhr's own words
I am currently renting an AirBnB shared apartment in Vienna, Austria, for the long-term (** months). **Upon arrival, the department was very dirty and full of the host's personal belonging - like pencils or clothing - stored in the cabinets and drawers. Apart from the dirt, the main problem currently is that neither the room nor the apartment fit the description of the AirBnB Advertisement regarding crucial functions of the apartment: No garbage, no kitchen sink*running water, no breakfast, no toilet paper. The problem is urgent and I would like to hear back from you about reducing my rent! **The reason I didn't cancel the room within **h as I can is that the host personally ensured my multiple times to take care of the problems within * days, with the delay being very credibly depicted as stemming from his religious holidays. After * weeks*more than ** days still not a single thing has been changed and I would like to be reimbursed for part of the rent as I cannot use services I have paid for already!!!!**Thank you very much for your time and effort, AirBnb Customer Service Team.

GetHuman-pjfuhr did not yet indicate what AirBnB should do to make this right.

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Customer service issue
Reported by GetHuman-pjfuhr
Jan 23rd, 2020 - 3 years ago
Seen by 23 customers so far
Similar issue to 6959 others
0 customers following this
Items needed
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Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-pjfuhr started working on this issue
Jan 23rd, 2020 10:16am
GetHuman-pjfuhr confirmed the issue is fixed. Hooray!
Jan 24th, 2020 11:41am

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