I have recently booked an apartment in Dundee I was unable to gain access to the apartm...

GetHuman-smgarg's customer service issue with AirBnB from November 2019

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The issue in GetHuman-smgarg's own words
I have recently booked an apartment in Dundee I was unable to gain access to the apartment. I could not get in touch with Airbnb. I had no access to the internet other than my phone. I could not contact Scott the Host and so was forced to book a hotel at an extra cost of what turned to be for two nights at £***.**! I had tried the check in guide which did not work . Bear in mind I had booked this apartment to visit family who live in Dundee for a family celebration I was on a tight schedule and did want to cause any disruption to the celebrations. I did my absolute best to contact Both parties on the day of arrival Scott the host got in touch at * pm on Saturday a full ** hours after the supposed check in.*I contacted Scott on my arrival home on the Sunday afternoon we decided we should converse through Airbnb which I did however I was in contact through Tobias who was helpful until I was unable upload the receipts I have. *I have tried numerous times to do this however none seem to reach Airbnb **I ask for your help Please as I would very much like this matter to be resolved.

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AirBnB

Customer service issue
Reported by GetHuman-smgarg
Nov 21st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 6069 others
0 customers following this

Timeline

GetHuman-smgarg started working on this issue
Nov 21st, 2019 12:29pm
GetHuman-smgarg indicated the issue is not fixed yet.
Nov 21st, 2019 10:14pm

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