I have recently booked an apartment in Dundee I was unable to gain access to the apartm...

GetHuman-smgarg's customer service issue with AirBnB from November 2019

Help with my AirBnB issue
First: share to improve GetHuman-smgarg's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-smgarg may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-smgarg's own words
I have recently booked an apartment in Dundee I was unable to gain access to the apartment. I could not get in touch with Airbnb. I had no access to the internet other than my phone. I could not contact Scott the Host and so was forced to book a hotel at an extra cost of what turned to be for two nights at £***.**! I had tried the check in guide which did not work . Bear in mind I had booked this apartment to visit family who live in Dundee for a family celebration I was on a tight schedule and did want to cause any disruption to the celebrations. I did my absolute best to contact Both parties on the day of arrival Scott the host got in touch at * pm on Saturday a full ** hours after the supposed check in.*I contacted Scott on my arrival home on the Sunday afternoon we decided we should converse through Airbnb which I did however I was in contact through Tobias who was helpful until I was unable upload the receipts I have. *I have tried numerous times to do this however none seem to reach Airbnb **I ask for your help Please as I would very much like this matter to be resolved.

GetHuman-smgarg did not yet indicate what AirBnB should do to make this right.

How GetHuman-smgarg fixed the problem

We are waiting for GetHuman-smgarg to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-smgarg
Nov 21st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 6069 others
0 customers following this


GetHuman-smgarg started working on this issue
Nov 21st, 2019 12:29pm
GetHuman-smgarg indicated the issue is not fixed yet.
Nov 21st, 2019 10:14pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians