Dear Airbnb Team,**I would like to ask you if the following can work through Airbnb. We...

GetHuman-hurigabi's customer service issue with AirBnB from November 2019

Help with my AirBnB issue
First: share to improve GetHuman-hurigabi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hurigabi may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-hurigabi's own words
Dear Airbnb Team,**I would like to ask you if the following can work through Airbnb. We have received the following email for a possible long term rental. Please advise if we should proceed or if it's a fraud.**Hello again,*Thank you for all details . You seem to be the right person for my requirements.*In general I have rented the apt. with AirBnB , as they are the largest rental website in the world and they offer protection both to the guests and to the renters in this type of transactions.**If you are ready to proceed with the viewing process, i need to inform you how this works.** - To start the process i will need your info (full name, delivery address and a cell phone number where you can be reached).**. I will contact Airbnb and i will request a reservation application for my apartment . Once they will approve my case , you will receive a notification with the transaction details .**. When you will receive the notification , you will have to transfer a temporary payment guarantee (one month of rent * the security deposit) to Airbnb . The deposit will be just a formality, and it will not commit you to rent my apartment. Your payment will remain in the custody of Airbnb until you will check the apartment and move in .**. After you will pay the deposit and Airbnb will send me confirmation, i will go to DHL and i will send you the keys of the apartment with the contract attached. I will use the DHL * Day Delivery service so you can be able to receive the keys in *-* days. Or i can buy a flight ticket to show you the apartment personally.**. If you will like my apartment, you will sign the contract and you will be able to move when you desire . If you will decide to don't rent it ,Airbnb will refund your full payment .**Airbnb will only help us to close the viewing process in safe terms. We will sign a legal direct contract (you and me) , under the actual country laws.**I'm sorry for the long reply but I wanted to be sure that you understood me well. If you want, we can exchange a picture or the passport, for a mutual trust .*If you have questions, just ask .*Adiam G.,**Many thanks for your help in advance. **Kind Regards, *Gabriella Huri

GetHuman-hurigabi did not yet indicate what AirBnB should do to make this right.

How GetHuman-hurigabi fixed the problem

We are waiting for GetHuman-hurigabi to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Reach a Customer Service Rep from Airbnb?How Do I Contact Support from Airbnb?How Do I Report Fraud to Airbnb?How Do I Recover My Airbnb Account?How Do I Extend My Stay at Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-hurigabi
Nov 14th, 2019 - a year ago
Not resolved
Seen by 52 customers so far
Similar issue to 235 others
0 customers following this


GetHuman-hurigabi started working on this issue
Nov 14th, 2019 11:10am

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians