Hi, I rented an Airbnb for my trip to Washington DC. I’ve never been there before and w...

GetHuman3791197's Refund a Charge issue with AirBnB from October 2019

Help with my AirBnB issue
The issue in GetHuman3791197's own words
Hi, I rented an Airbnb for my trip to Washington DC. I’ve never been there before and was really looking forward to exploring the city. However, the Airbnb I rented was in a bad area outside of Washington DC. I didn’t feel comfortable going outside and when I came home from dinner the screen door was ajar and I had closed it before I left which was concerning. I read the comments and looked at the pictures, but it was not what I was expecting. When I woke up the next morning, I found bugs and just couldn’t enjoy my trip while staying there. I stayed * out of the * nights I had booked it for and ended up getting a hotel downtown that felt more relaxing and safe. Is there any way to refund the money for the * nights I didn’t stay there? Thank you.

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Refund a Charge issue
Reported by GetHuman3791197
Oct 18th, 2019 - 3 years ago
Seen by 11 customers so far
Similar issue to 14246 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman3791197 started working on this issue
Oct 18th, 2019 10:37pm
GetHuman3791197 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 10:47pm