I am worried about my booking . I found on Airbnb this penthouse in London and it said...

GetHuman3778916's customer service issue with AirBnB from October 2019

Help with my AirBnB issue
First: share to improve GetHuman3778916's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3778916's own words
I am worried about my booking . I found on Airbnb this penthouse in London and it said that before booking I should have asked about availability and they gave me a number to contact . *They then sent me an email with all the details about booking and they sent me a link to Airbnb to pay with but I had to send money without going through the website . Bank details were on there and I did a bank transfer . I received an email confermation about the booking but when I go on my profile the booking doesn’t show up. I then get a bit confused on why the host is not answering the phone and I am worried this was all fake and I have just paid almost €****!*Please do help me out *This was the link **https:**airbnb.listings-room-********.com***listing****view-wgrjro*l*rzOHX*f*Qg*neighborhood**And I have received confermation email from Airbnb on my email address from *****@***.com**Please do get in contact as soon as you can*Thank you **Alessia

GetHuman3778916 did not yet indicate what AirBnB should do to make this right.

I have an issue with AirBnB too
How GetHuman3778916 fixed the problem

We are waiting for GetHuman3778916 to fix the problem and share the solution with the rest of us customers.

Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
What Is Airbnb's Cancelation Policy?How Do I Upload Photos to the Airbnb Website?How Do I Use My Coupon Code with Airbnb?What Is the Process for Getting a Payment as an Airbnb Host?How Do I Access My Airbnb Travel Credit?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Talk to Airbnb about booking after midnight.i have a problem with my airbnb account i am an airbnb hostHi, I booked an Airbnb in London just there. The host got back to me and said it...Dear AirBnb,*I am receiving bookings to my phone number on Airbnb, however I no l...Airbnb booking is not suitable.My airbnb account was deactivated after trying to book an airbnb. I am very confu...questions about my airbnb hostingAirbnb cancelled a booking after a guest had checked in. Airbnb proceeded to refu...I booked a Airbnb in San Juan Cosala Jalisco mexico..I am also an Airbnb host but...i had booked airbnb end of this year ***an,the host said that they stoped operate...
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman3778916
Oct 16th, 2019 - 3 years ago
I have an issue with AirBnB too
Not resolved
Seen by 10 customers so far
Similar issue to 14153 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman3778916 started working on this issue
Oct 16th, 2019 10:38pm
GetHuman3778916 indicated the issue is not fixed yet.
Oct 17th, 2019 8:10am
GetHuman3778916 indicated the issue is not fixed yet.
Oct 17th, 2019 10:40pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies