I am worried about my booking . I found on Airbnb this penthouse in London and it said...

GetHuman3778916's customer service issue with AirBnB from October 2019

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The issue in GetHuman3778916's own words
I am worried about my booking . I found on Airbnb this penthouse in London and it said that before booking I should have asked about availability and they gave me a number to contact . *They then sent me an email with all the details about booking and they sent me a link to Airbnb to pay with but I had to send money without going through the website . Bank details were on there and I did a bank transfer . I received an email confermation about the booking but when I go on my profile the booking doesn’t show up. I then get a bit confused on why the host is not answering the phone and I am worried this was all fake and I have just paid almost €****!*Please do help me out *This was the link **https:**airbnb.listings-room-********.com***listing****view-wgrjro*l*rzOHX*f*Qg*neighborhood**And I have received confermation email from Airbnb on my email address from *****@***.com**Please do get in contact as soon as you can*Thank you **Alessia

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AirBnB

Customer service issue
Reported by GetHuman3778916
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 14153 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman3778916 started working on this issue
Oct 16th, 2019 10:38pm
GetHuman3778916 indicated the issue is not fixed yet.
Oct 17th, 2019 8:10am
GetHuman3778916 indicated the issue is not fixed yet.
Oct 17th, 2019 10:40pm