conf code HMPWJ**ZY***when we checked into the airbnb in Madrid there was no water in t...

GetHuman3065558's customer service issue with AirBnB from June 2019

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The issue in GetHuman3065558's own words
conf code HMPWJ**ZY***when we checked into the airbnb in Madrid there was no water in the apartment.*plus the balcony floor was not clean*plus the hottub was only *** full of water and the water looked dirty when I did a quick inspection of the apartment before we realized there was no water *plus the host was not there to greet us*the maid was finishing up cleaning but didn't speak any English.*we expected more help from the host other than to tell us to get a hotel.*After I wrote a non complimentary review to airbnb he filed a false claim to airbnb saying that we had urinated in the hottub and claimed $**** damages*we were only in the apartment for less than ** mins.*we expect a full refund of $***.** which had paid for the rental.*this is a nightmare to be accused of such a claim.*I suspect that the previous tenants had dirtied the hottub but since the host never was on the premises between the prior tenant and us he is claiming that we dirtied the hotub.

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AirBnB

Customer service issue
Reported by GetHuman3065558
Jun 10th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 8773 others
0 customers following this

Timeline

GetHuman3065558 started working on this issue
Jun 10th, 2019 9:46pm

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