Property is not as advertised*Less bathrooms than listed*Bathrooms are in bedrooms with...

GetHuman1854222's customer service issue with AirBnB from December 2018

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The issue in GetHuman1854222's own words
Property is not as advertised*Less bathrooms than listed*Bathrooms are in bedrooms with no privacy so that guests not sleeping in a bedroom have to use a bathroom with someone sleeping in the room*One of the toilets does not function*The water pressure is too low to run a bath (no shower available) and impossible to wash hair*Place is very dirty*No bed linen provided for couch beds listed*Advertised for * people so the *th and * th guests have to use bathrooms in someone’s bedroom and don’t have bed linen*Linen on beds is ripped*There are loose planks on the deck and st entrance... lack of maintenance which could be very dangerous*Price was * times advertised price but facilities do not warrant this at all*We have come for a family holiday and this is just has been ruined*We have to shower at a friends home, ablution facilities make the morning very difficult embarrassing and frankly unacceptable *All of these issues should have been honestly listed such as bathrooms being open plan within bedroom**.* bathrooms were listed but only * bathrooms exist *Low water pressure should be listed*The stairs are uneven and there is no light on the stairs *I have not contacted the host as she is in Italy and the property is in South Africa. The local contact person is the cleaning lady who had limited understanding of English*Photos can be provided to back up all complaints *I would like to move out of this property immediately but cannot risk additional costs*I have a property which is listed on Airbnb and managed by my daughter*She makes sure the place is spotlessly clean in working order and comfortable for guests. This place does not live up to my experience of Airbnb

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Customer service issue
Reported by GetHuman1854222
Dec 29th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 5375 others
0 customers following this


GetHuman1854222 started working on this issue
Dec 29th, 2018 3:19am

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