We booked an apartment in Lisbon for * couples. We phoned before coming to confirm and...

GetHuman1828839's customer service issue with AirBnB from December 2018

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The issue in GetHuman1828839's own words
We booked an apartment in Lisbon for * couples. We phoned before coming to confirm and we were told that one bathroom has only a shower.*We got here today to discover that the apartment had only * bathrooms and a separate toilet.*This is not what was advertised and not what we were promised.*I cannot now ask the third couple to pay their share. They are taking of moving out. It ha me put a real dampener on our holiday.*The address of the apartment is Travessa do Fala-so **,* Lisbon. The person we spoke to to confirm * bathrooms was Naiana. The company rent is called Warmtental. The apartment is Apartanento Olida Red.*Please can you get back to me urgently! *Professor David Kaplan and Dr Jennifer Fine

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AirBnB

Customer service issue
Reported by GetHuman1828839
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 5324 others
0 customers following this

Timeline

GetHuman1828839 started working on this issue
Dec 25th, 2018 10:57pm

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