Hi*I made a reservation via Airbnb for Eureka Guest house in Mumbai from * Oct -* oct o...

GetHuman1040548's customer service issue with AirBnB from August 2018

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The issue in GetHuman1040548's own words
Hi*I made a reservation via Airbnb for Eureka Guest house in Mumbai from * Oct -* oct on **nd July. I got an email from the host of guest house on *th August to cancel the booking since their property is under repair and now they asking me to cancel. First of all , I suffer a loss since the new property I will book will be of higher amount due to the less time left for the trip. secondly even if I am ready to cancel the booking, Airbnb shows on it's portal that it will deduct service charge of RS *** approx from the total amount. Now I need full refund of my booking amount( including service charge) plus additional credit from the host since it was a fault on their part that they are cancelling the booking and I want the new cost of my booking to be shared by the host as written in the cancellation policy of Airbnb. Kindly assist my issue soon.
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AirBnB

Customer service issue
Reported by GetHuman1040548
Aug 27th, 2018 - 4 mons ago
I have an issue with AirBnB too
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GetHuman1040548 started working on this issue
Aug 27th 6:39am