Please help me. I don't know what to do and I don't have a telephone number for you.**I...

GetHuman1020727's customer service issue with AirBnB from August 2018

Help with my AirBnB issue
The issue in GetHuman1020727's own words
Please help me. I don't know what to do and I don't have a telephone number for you.**I booked a room in Le Mans, France. The reservation code is: HMB*K*YDYS**The host, Antonin Gauthier, has just emailed to say he has cancelled the booking due to logistical reasons!! **How do I get my money back? I have never had this problem before.**He has cancelled like this before with another person, it is in his feedback. I think you should consider removing this man from Air BnB because he is extremely unbreliable.**Please help me with my money as I need to try and find somewhere else now.**This is a nightmare!**My name is Donna Gilbert. My telephone no is *** **** ******. I live in the UK.*My email address is *****@***.com**Thank you*Donna Gilbert
GetHuman1020727 did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman1020727
Aug 21st, 2018 - a mon ago
I have an issue with AirBnB too
Fixed
Seen by 8 customers so far
Similar issue to 3308 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman1020727 started working on this issue
Aug 21st 9:49pm
GetHuman1020727 indicated the issue is not fixed yet.
Aug 23rd 10:33am
GetHuman1020727 indicated the issue is not fixed yet.
Aug 23rd 10:34am