Hi there*Please can you help me as I manage * Paris Crescent in Franschhoek for my brot...

GetHuman991860's customer service issue with AirBnB from August 2018

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The issue in GetHuman991860's own words
Hi there*Please can you help me as I manage * Paris Crescent in Franschhoek for my brothers and sister. We started renovations and builders were suppose to be finished by **th September but they have now told us they won't finish by then and only by the **th September which puts me in a bit situation as I don't want to be penalised for cancelling Liam and Kieran. How would it work seeing it is out of my hands? I would like to hope and believe that the builders will be finished but I don't think they will, and would rather give the guests notice to find something else but also don't want to be penalised as I have worked hard to get my status to where it is? Would this be classified as an excruciating circumstance?*Thank you.*Bridget
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Customer service issue
Reported by GetHuman991860
Aug 14th, 2018 - a yr ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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GetHuman991860 started working on this issue
Aug 14th, 2018 7:21pm