To whom it may concern:*Recently we came across an ad on your website that we were intr...
GetHuman-khadigae's customer service issue with AirBnB from August 2018
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman-khadigae to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
Try emailing email@example.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-khadigae's own words
To whom it may concern:*Recently we came across an ad on your website that we were intrested in, we contacted the landlord of the property and came to the conclusion that we will rent it for one month through the airbnb platform. The landlord offered to give us the property for a month with a special price in exchange for renting it out for a minimum of one year. I exchanged messages with the landlord via whatsapp and both my friend and i sent her first month’s rent * security deposit to her bank account (we were informed that it was her bank account associated with airbnb). The deal was for us to send the money and as soon as it arrives in her bank account, she would send us the apartment keys via DHL. As soon as the money arrived, the landlord changed her number (however, we got a notification on whatsapp with her new number so we were still able to contact her). We got worried seeing as something seemed off so we messaged her a couple of times asking if she sent the keys, she would read our messages and not reply. We are now very concerned since we paid the amount and we are not getting anything in return. We would now like our money refunded ASAP.*Attached to this message is a picture of the official billing reciept that was sent as well as the link of the apartment. I hope that you will be able to mitigate this situation seeing as we are extremely frustrated about this rip off.
GetHuman-khadigae did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-khadigae fixed the problem
We are waiting for GetHuman-khadigae to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.