To whom it may concern:*Recently we came across an ad on your website that we were intr...

GetHuman-khadigae's customer service issue with AirBnB from August 2018

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The issue in GetHuman-khadigae's own words
To whom it may concern:*Recently we came across an ad on your website that we were intrested in, we contacted the landlord of the property and came to the conclusion that we will rent it for one month through the airbnb platform. The landlord offered to give us the property for a month with a special price in exchange for renting it out for a minimum of one year. I exchanged messages with the landlord via whatsapp and both my friend and i sent her first month’s rent * security deposit to her bank account (we were informed that it was her bank account associated with airbnb). The deal was for us to send the money and as soon as it arrives in her bank account, she would send us the apartment keys via DHL. As soon as the money arrived, the landlord changed her number (however, we got a notification on whatsapp with her new number so we were still able to contact her). We got worried seeing as something seemed off so we messaged her a couple of times asking if she sent the keys, she would read our messages and not reply. We are now very concerned since we paid the amount and we are not getting anything in return. We would now like our money refunded ASAP.*Attached to this message is a picture of the official billing reciept that was sent as well as the link of the apartment. I hope that you will be able to mitigate this situation seeing as we are extremely frustrated about this rip off.
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AirBnB

Customer service issue
Reported by GetHuman-khadigae
Aug 10th, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 5 customers so far
Similar issue to 2978 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-khadigae started working on this issue
Aug 10th, 2018 10:59am
GetHuman-khadigae indicated the issue is not fixed yet.
Aug 11th, 2018 12:56pm
GetHuman-khadigae indicated the issue is not fixed yet.
Aug 13th, 2018 12:16pm
GetHuman-khadigae indicated the issue is not fixed yet.
Aug 13th, 2018 12:42pm