Hi My guest checked in Saturday june ** about *pm . Around ** pm i received this messa...

GetHuman841237's customer service issue with AirBnB from July 2018

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The issue in GetHuman841237's own words
Hi My guest checked in Saturday june ** about *pm . Around ** pm i received this message: " There is a mess in your driveway . There is a hole in my oil pan , I bottomed out on the raise sewer drains on the road and poked a hole in it. I move the car to the road when i noticed. I'll pick up some stuff to soak up the oil when i get my car fixed." *I then asked if his car was working he said no . I picked up kitty litter and by ** :** pm texted him that i put down kitty litter and left a broom and dust pan out and we could take care of it in the morning.*I have been working on this for two days now . I picked up all the kitty litter and used Dawn dish detergent to wash the oil and spread new kitty litter . The guest is on vacation and will be leaving Thurs morning July * . *I am doing my best to take care of the problem however it is a black top driveway and from everything I've read I will need to seal the driveway as the oil will eat away at the blacktop causing it to erode. It will cost about $*** according to friends who just had their driveways done. My house is one years old. Do I take whatever is in the security deposit ? How do i address this with my guest who is on vacation ? thanks Joel Vanini
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AirBnB

Customer service issue
Reported by GetHuman841237
Jul 2nd, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 3 customers so far
Similar issue to 1949 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman841237 started working on this issue
Jul 2nd, 2018 12:47pm
GetHuman841237 indicated the issue is not fixed yet.
Jul 3rd, 2018 2:19pm
GetHuman841237 indicated the issue is not fixed yet.
Jul 6th, 2018 5:45pm