Hi My guest checked in Saturday june ** about *pm . Around ** pm i received this messa...

GetHuman841237's customer service issue with AirBnB from July 2018

1949 similar
0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman841237 to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman841237's own words
Hi My guest checked in Saturday june ** about *pm . Around ** pm i received this message: " There is a mess in your driveway . There is a hole in my oil pan , I bottomed out on the raise sewer drains on the road and poked a hole in it. I move the car to the road when i noticed. I'll pick up some stuff to soak up the oil when i get my car fixed." *I then asked if his car was working he said no . I picked up kitty litter and by ** :** pm texted him that i put down kitty litter and left a broom and dust pan out and we could take care of it in the morning.*I have been working on this for two days now . I picked up all the kitty litter and used Dawn dish detergent to wash the oil and spread new kitty litter . The guest is on vacation and will be leaving Thurs morning July * . *I am doing my best to take care of the problem however it is a black top driveway and from everything I've read I will need to seal the driveway as the oil will eat away at the blacktop causing it to erode. It will cost about $*** according to friends who just had their driveways done. My house is one years old. Do I take whatever is in the security deposit ? How do i address this with my guest who is on vacation ? thanks Joel Vanini
GetHuman841237 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman841237 fixed the problem
We are waiting for GetHuman841237 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman841237 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman841237
Jul 2nd, 2018 - a yr ago
I have an issue with AirBnB too
Seen by 3 customers so far
Similar issue to 1949 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman841237 started working on this issue
Jul 2nd, 2018 12:47pm
GetHuman841237 indicated the issue is not fixed yet.
Jul 3rd, 2018 2:19pm
GetHuman841237 indicated the issue is not fixed yet.
Jul 6th, 2018 5:45pm