The last review was untrue and hateful and is now at the top of my reviews. I need to...

GetHuman718039's customer service issue with AirBnB from May 2018

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The issue in GetHuman718039's own words
The last review was untrue and hateful and is now at the top of my reviews. I need to verify my good standing with Airbnb to start a new charter EXPERIENCE on the site. I want to print out my profile for investors but the first thing seen on the front is this nasty review from a guest I bent over backwards for. I would like it removed or hidden. She didn’t need to wash a dish she was not there! and the kitchen is exactly as described with no sink. There is a dishwasher however! and there is NO WAY my home smells like marijuana. She boasts about not owning a house * so she has no regard for other people’s homes and the hard work & love that goes into it. I gave her everything & she knew I was not going to leave her a good review so she made things up to be rude about. Which is exactly why I was not going to give her a good review. She was all about being ‘served’ and worshipped not about being considerate.
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Customer service issue
Reported by GetHuman718039
May 25th, 2018 - 8 mons ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman718039 started working on this issue
May 25th, 2018 4:23pm