Hello,**I tried to contact Airbnb from UK. I logged in my account and I request for a c...

GetHuman-gabi_iup's customer service issue with AirBnB from May 2018

Help with my AirBnB issue
The issue in GetHuman-gabi_iup's own words
Hello,**I tried to contact Airbnb from UK. I logged in my account and I request for a call back as this was the only option to speak with someone. I wait a few minutes and I got in touch with some girl. This is when the trouble started. Absolute horrible experience. I have never encountered such inexperience from a so called customer advisor. It make me wonder how she got the job in the first place. First she could not speak properly and she was very confused. She had no clue what is Paypal and how it works as a method of payment for Airbnb. I tried to explain that I made a payment using my Paypal account and something went wrong and she was so confused, I could not believe. I tried to explain again, but no success. I asked for someone else to speak with me and she was keep mumbling something and was really confused. Awful experience. in the end I request to be called back by someone who actually knows how Airbnb works and can offer proper advice.**I am thinking seriously to cancel my Airbnb account as I can not accept to receive this kind of service, especially if I am already traveling to some booked destination. My safety and travelling experience will be put at a great risk.

GetHuman-gabi_iup did not yet indicate what AirBnB should do to make this right.

How GetHuman-gabi_iup fixed the problem
Get in touch with Airbnb. First option is to contact via Twitter @AirbnbHelp. Further you have to insist on the phone to speak with a senior person or a manager. There is also support on Airbnb app on Profile - Get Help - Contact us.
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Customer service issue
Reported by GetHuman-gabi_iup
May 10th, 2018 - 4 years ago
GetHuman-gabi_iup shared how to fix
Seen by 24 customers so far
Similar issue to 630 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-gabi_iup started working on this issue
May 10th, 2018 3:03pm
GetHuman-gabi_iup confirmed the issue is fixed. Hooray!
May 11th, 2018 6:05pm

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