Not fixed. I calledairindia customer support call center.told them the issue. They promise to contant air india ecommerse and reply. No reply recived

GetHuman-dovdov's customer service issue with Air India from June 2018

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The issue in GetHuman-dovdov's own words
Hello* I contact by Chat because I received only twice the ecommerce automatic response to my * email**The issue is that there are * bookings and charges on my name for the same flights.*Pls revoke the booking and the charge for : JK*GF*I never received a booking confirmation email followed by etickets from air india for this booking.*If I had revived this standard info by ** May I would not booked on the ** May tickets for the same flight using Travel*Rgd*Ariely***Following ta copy of my last email copy to hk ecomm ******@***.com :*Mordechay Ariely ******@***.com*** Jun * (* days ago)* ** * *to hk* ***Hello*This is the second mail i am sending to you asking to revoke the unjustified double geniocharging for the same flight.*Update:***: Today, June * , i received * emailes from air india regarding:*--- booking number Y**BP made on FEB ** using Travelgenio*---booking number JK*GF that i asked to be revoked in an email to you on May **.*You can see my email inbox screen on air india mail attachment.****: Pls find in the attachments my email screen print copy .*You can see that the booking confirmation made using travelgenio email has been received on the ** April- immediately after i made the booking on the same date****:AIR INDIA didn't send me any booking confirmation - not on May ** or any other day.*Email confirmation of booking is a standard used worldwide.*Today- Jun * i received for air India * tickets for the same flight.***: Pls revoke the JK*GF booking.- as i asked on my previous mail.***Air India didn't send me any booking confirmation on ** Feb.- actually thy never send. confirmation *If i had received a email of confirmation, i would not book on the ** Feb tickets for the same flight using Travelgenio *The flight date is in ** Feb ****.*It is * month away.*I think that Air India can revoke the double tickets for the same flight without any damage to the company.**Hope to get your positive answer**Rgd**Ariely
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Air India

Customer service issue
Reported by GetHuman-dovdov
Jun 3rd, 2018 - a yr ago
I have an issue with Air India too
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Seen by 35 customers so far
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-dovdov started working on this issue
Jun 3rd, 2018 7:12am
GetHuman-dovdov indicated the issue is not fixed yet.
Jun 4th, 2018 11:18am
GetHuman-dovdov indicated the issue is not fixed yet.
Jun 6th, 2018 10:41am
GetHuman-dovdov indicated the issue is not fixed yet.
Jun 6th, 2018 10:45am
GetHuman-dovdov indicated the issue is not fixed yet.
Jun 6th, 2018 10:46am