Before contacting them, items GetHuman1190029 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1190029's own words
I cannot look up my booking under the reservation number PWFN**. If you would mind emailing me back as soon as possible, I would highly appreciate it. I was unable to make the first half of my trip due to work issues, but I am able to make the return trip. When we were talking to customer service, they said my return trip would be fine. I want you guys to let me know that my flight is still ok and was not cancelled please.
GetHuman1190029 did not yet indicate what Air China should do to make this right.
I have an issue with Air China too
How GetHuman1190029 fixed the problem
We are waiting for GetHuman1190029 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.