Hello-**We have tickets booked on Aeromexico for March ** and ** through Travelocity. I...

GetHuman-pkhieron's customer service issue with Aeromexico from February 2019

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The issue in GetHuman-pkhieron's own words
Hello-**We have tickets booked on Aeromexico for March ** and ** through Travelocity. I have worked extensively with Travelocity to rectify the situation and have not been able to make the correction. Unfortunately, our middle names were inadvertently left off the itinerary and thus, the tickets. Therefore the names on the airline tickets do not match our passports. We have spent a considerable amount of money for the tickets and would like to be able to rectify the situation even if it means we have to pay for the correction. We also have the documentation to prove of the name correction through our passports and we can provide copies of those passports. The ticketing code is XSTYLM. The names on the tickets should be:**Shane Lee Hieronimus *Pamela Kay Hieronimus*Matthew James Bradfield *Angela Rae Bradfield **We would be very thankful for your help in clearing up this matter. If you have questions regarding the request, please feel free to contact me at (US phone number) ***-***-****. Thank you for your time and consideration.

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Aeromexico

Customer service issue
Reported by GetHuman-pkhieron
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 179 others
0 customers following this

Timeline

GetHuman-pkhieron started working on this issue
Feb 12th, 2019 7:28pm