Before contacting them, items GetHuman1376307 may need:
Name, Booking reference number, Email address, Billing address, Phone number, Booking company, and Dates of travel
The issue in GetHuman1376307's own words
I had a flight for the **th of October and due to not being able to change the flight to the **th with aeromexico, I had to purchase a new flight with another airline. I called to see what my best options were and spoke with a supervisor who told me the best option was to call the morning of the flight and let them know I was not on the flight, in order to still keep my returning flight. Now that i have called to let them know as I was told, the representative tells me that's not possible. Even when a supervisor told me to do this.
GetHuman1376307 did not yet indicate what Aeromexico should do to make this right.
I have an issue with Aeromexico too
How GetHuman1376307 fixed the problem
We are waiting for GetHuman1376307 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.