Tickets were purchased for Dec **** staying til Jan ****...several weeks went by when S...

GetHuman672486's customer service issue with Aeromexico from May 2018

Help with my Aeromexico issue
The issue in GetHuman672486's own words
Tickets were purchased for Dec **** staying til Jan ****...several weeks went by when Stephen was unauthorized by his Dr due to Liver Failure and Danielle has been also been diagnosed with herniated disc in lower back and still needs to get fixed. Both are unable to fly all information was sent to aeromexico requesting full Refund was told can use tickets for up to a year. Called aeromexico requesting full Refund on May **th ****. They still need ticket number to do anything, please help
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Aeromexico

Customer service issue
Reported by GetHuman672486
May 10th, 2018 - a yr ago
I have an issue with Aeromexico too
Not resolved
Seen by 9 customers so far
Similar issue to 489 others
0 customers following this
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GetHuman672486 started working on this issue
May 10th, 2018 3:40pm
GetHuman672486 indicated the issue is not fixed yet.
May 10th, 2018 3:40pm
GetHuman672486 indicated the issue is not fixed yet.
May 10th, 2018 4:54pm
GetHuman672486 indicated the issue is not fixed yet.
May 11th, 2018 1:40pm
GetHuman672486 indicated the issue is not fixed yet.
May 11th, 2018 1:44pm
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May 11th, 2018 1:44pm
GetHuman672486 indicated the issue is not fixed yet.
May 11th, 2018 4:47pm