Hi, My name is Johan Torsten Daniel Karlsson fr Sweden. **I was travelling fr Stockholm...

GetHuman1749256's customer service issue with Aeroflot from December 2018

21 views | 45 similar | 0 following
Help with my Aeroflot issue
First: share to improve GetHuman1749256's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1749256's next move: talk to Aeroflot when they open.
Aeroflot's call center is closed now. We will send GetHuman1749256 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1749256 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1749256's own words
Hi, My name is Johan Torsten Daniel Karlsson fr Sweden. **I was travelling fr Stockholm- Bangkok on **th Dec ****, flight number SU **** (ARN-SVO) and flight number SU **** (SVO-BKK).. **My reservation number for the flight was SDSM**. **The problem was that I never found my luggage (a suitcase fr Katao) on arrival in Bangkok.. *I found another bag left on the baggage claim which was exactly looking like my bag, and I'm suspecting that somebody was taking the wrong bag with them.. **I've talked with the BFS flight service in Bkk airport and I gave them my luggage tag number SU ******, but they couldn't find any information about if the bag was still in Moscow or not.. **So, how can I do??** Please help me, because I've a lot of important staff in my luggage, incl my laptop, all my clothes for ** days holiday, cables, electronics, documents and so on.. ******Can u possible see if the bag was arriving in BKK airport? Or was left behind in ARN or SVO? **Or could u see if another one bag (Katao) is still left in BKK airport from this flight before? And please look the name on the owner on this other bag and contact him fr the passenger list on this Aeroflot flight this evening (SVO-BKK) ..**Sincerely, best regards,, **Johan Torsten Daniel Karlsson.

GetHuman1749256 did not yet indicate what Aeroflot should do to make this right.

How GetHuman1749256 fixed the problem

We are waiting for GetHuman1749256 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Aeroflot's attention and get better help faster. Tap below to get started.
Having Aeroflot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1749256 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1749256
Dec 13th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 45 others
0 customers following this


GetHuman1749256 started working on this issue
Dec 13th, 2018 4:39am