Hi, My name is Johan Torsten Daniel Karlsson fr Sweden. **I was travelling fr Stockholm...

GetHuman1749256's customer service issue with Aeroflot from December 2018

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The issue in GetHuman1749256's own words
Hi, My name is Johan Torsten Daniel Karlsson fr Sweden. **I was travelling fr Stockholm- Bangkok on **th Dec ****, flight number SU **** (ARN-SVO) and flight number SU **** (SVO-BKK).. **My reservation number for the flight was SDSM**. **The problem was that I never found my luggage (a suitcase fr Katao) on arrival in Bangkok.. *I found another bag left on the baggage claim which was exactly looking like my bag, and I'm suspecting that somebody was taking the wrong bag with them.. **I've talked with the BFS flight service in Bkk airport and I gave them my luggage tag number SU ******, but they couldn't find any information about if the bag was still in Moscow or not.. **So, how can I do??** Please help me, because I've a lot of important staff in my luggage, incl my laptop, all my clothes for ** days holiday, cables, electronics, documents and so on.. ******Can u possible see if the bag was arriving in BKK airport? Or was left behind in ARN or SVO? **Or could u see if another one bag (Katao) is still left in BKK airport from this flight before? And please look the name on the owner on this other bag and contact him fr the passenger list on this Aeroflot flight this evening (SVO-BKK) ..**Sincerely, best regards,, **Johan Torsten Daniel Karlsson.

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Aeroflot

Customer service issue
Reported by GetHuman1749256
Dec 13th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 45 others
0 customers following this

Timeline

GetHuman1749256 started working on this issue
Dec 13th, 2018 4:39am