Aer Lingus Customer Service Issues

During our flight from Dublin to Paris on flight number EI526, my son (6, nicknamed Junior) accidentally left his grey wallet with studs and a crest inside the pocket of the seats in front of us. The wallet contained €[redacted] in spending money from his grandparents, and it has no identification. We were seated in row 14D, 14E, and 14F. Our flight attendant, Derbhla, was incredibly helpful and attentive to our needs. My son is devastated about losing his wallet and feels that it has ruined his holiday. If possible, could you please check if the wallet was found or turned in? Thank you so much.

Dear Aer Lingus, I believe it would be beneficial for your airline to consider introducing new routes to Bangkok, Thailand, and Hong Kong SAR, China. Having traveled extensively throughout Europe, I think adding flight connections to these Asian airports would be advantageous. Bangkok could serve as a hub for passengers from Southeast Asia, while Hong Kong could cater to travelers from North Asia and China. This route presents a lucrative opportunity to capitalize on the strong economy of the Asian region. I suggest implementing flights from Dublin to Hong Kong via Bangkok, with return flights from Hong Kong to Dublin also via Bangkok. Additionally, Aer Lingus could provide connections to other European airports for passengers traveling from North Asia, China, and Southeast Asia. Utilizing quieter aircraft like the Airbus A[redacted] XWB could enhance the travel experience for customers. I eagerly await the possibility of Aer Lingus expanding its services to include Bangkok and Hong Kong in the future. Best regards, Ho Wing Onn Malaysia

On Sunday, December 8th, we took flight E1667 from Budapest. We had seats 12B and 12A. Upon boarding, we discovered that all luggage compartments were full. While that wasn't a major issue, what shocked us was that our baggage, which didn't fit in the compartments, was then opened and items were removed by the staff in Budapest. My suitcase was tampered with, resulting in the theft of [redacted] Benson and Hedges cigarettes along with gifts and perfume I bought in Budapest. This experience left me deeply disappointed and appalled. Throughout all my travels, I have never encountered such a problem. It is truly disheartening and shocking that airport staff would open passengers' luggage without permission. - M.P. & J.P.

I travel weekly for work from London Heathrow Terminal 2 to Dublin. Usually, when boarding, I present my passport along with my boarding pass. This morning, despite showing my passport, I was asked for a second form of identification. I am Italian and hold a valid Italian passport. I believe I should be able to use my national ID card to travel within Europe, considering Italy is my home country. This is the first time I have been asked for additional ID, and the crew mentioned it's a new requirement implemented in the last two months. I'd appreciate clarification on whether providing a second form of ID, as they requested, is indeed necessary and acceptable. Thank you.

I recently traveled from South Africa and had a connecting Aer Lingus flight from London to Dublin. Unfortunately, upon arrival in Dublin, my baggage was missing. This caused me a lot of inconvenience as I had been on an 11-hour flight without any of my makeup, toiletries, or fresh clothes. Despite being promised that my suitcase would arrive later that day, it did not. I had to purchase essentials to get by, and the next day when I was introduced to the learners at the school I was visiting, I felt embarrassed in my dirty clothes. I bought new makeup, clothes, underwear, and pajamas in preparation for the following day. My baggage finally arrived in the evening after I had already spent money I couldn't afford. I was provided with a link to lodge a complaint for compensation, but I am struggling to access it. I urgently need the compensation as I want to buy my family Christmas presents before heading back home on Saturday.

I traveled from Budapest on Sunday, the 4th of December on flight E**** at *.**. My seat was **B and my partner was in seat **A. Upon boarding, we found that all luggage compartments were full. Although this was not an issue, the problem arose when our baggage was taken to be stored in the plane and was later tampered with by Budapest airport staff. My suitcase was opened and ** Bentsen and Hedges cigarettes were stolen, along with gifts and perfume purchased in Budapest. This incident has left me shocked and appalled as I have never experienced such a theft during my travels. I am extremely disappointed and surprised that airport staff would go through our belongings. - Mary and James Power

On December 6, I missed a connecting Aer Lingus flight from EWR to BCN due to delays. My luggage, tagged as AC544139, was meant to go straight to BCN from YVR. Unfortunately, upon arrival in Barcelona, my luggage did not show up. I filled out a form at BCN airport with Groundforce (as I was re-booked on Swiss Air) and was given reference number BCNLX17101. On December 9, my luggage was located and set to fly from DUB to BCN on December 10. Despite reaching out to Air Canada and Groundforce at BCN, I still lack clear updates about my baggage's exact whereabouts or when I can anticipate its return. I also seek information on compensation for expenses like purchasing clothing. It has been frustrating not receiving adequate information after 5 days, leaving me uncertain if I will ever retrieve my belongings.

Hello. I reserved a flight last Summer from Boston to Shannon and opted for seat selection for an additional fee. It seems that the aircraft assigned to the flight has been changed. Consequently, I no longer have the aisle and window seats I had paid for. Instead, I now have 2 middle seats and 2 aisle seats without a window. I've seen that changes to seating can only be made once check-in is open. Could someone assist me with this issue? Additionally, my original return flight from Shannon to Boston was canceled, but I managed to rebook it. My reference number is 24QTEB. Thank you.

Hello, I have booked a round trip from Dublin to Delhi on December 31st and a return from Delhi to Dublin on January 19th. However, the standard meal was automatically selected. I would like to change it to a 'Vegetarian/Vegan' option. Is it possible to update this? Are there any associated charges? Airline booking reference: 2UG3CS Aer Lingus flight EI [redacted] (Dublin to London) Return flight Aer Lingus EI [redacted] (London to Dublin) The trip includes a stop and is partially operated by Virgin Atlantic. Do I need to update Virgin Atlantic as well? Best Regards, Prerna

Hello, I am traveling on January 1, [redacted] from Philadelphia to Hamburg on flight EI [redacted] with an 8-month-old baby. I am looking to confirm if I can secure a seat with extra legroom or request a bassinet for my baby. The agent who assisted with my booking mentioned these options would be possible, but I wanted to double-check with the airline directly. Additionally, I would like to clarify the baggage allowance for this flight.

I have a kidney infection and since I live alone in Hampshire, I would really appreciate being able to stay with my family in Dublin. I don't mind paying extra. I want to express my gratitude to Aer Lingus for the care they provided when I had a broken foot. I tried calling today but understand that you are the best airline and I would not choose any other. Wishing you a Merry Christmas and a Happy New Year.

I'm here to express my dissatisfaction with booking a trip to San Antonio in January during your January sale. The outward journey price is €[redacted] more expensive than the return journey, which doesn't seem like a sale to me. We usually choose Aer Lingus for our travels to America, but after checking another airline that doesn't promote sales, we found tickets €[redacted] cheaper for both of us. Unfortunately, we have decided to go with the more affordable option. Thank you, and we are quite disappointed with this experience.

Hello, my booking reference is 2EWIF2. I have a return flight booked from Glasgow to Cork on 26/12/19. I originally planned this trip to visit my mother in the hospital in Inverness, who unfortunately passed away on Friday, 20/12/19 at 5:50 am. The funeral is scheduled to take place in Nairn on Monday, 06/01/20. Due to financial constraints, I am unable to make multiple trips back and forth between the UK and Cork. Therefore, I kindly request to change my flight from Glasgow to Cork to depart from Glasgow at 17:00 on Wednesday, 08/01/20. All other details and arrangements remain the same. Thank you. David Walker

I am scheduled to travel with a group to Orlando on December 31, [redacted]. I completed my ESTA visa application and mine was approved, but I mistakenly answered a question incorrectly which resulted in my entry to the US being declined. I tried to reapply, but it was declined due to the initial error. I contacted the embassy and was told the next available appointment is on December 30, [redacted], which is too late for my travel plans. I urgently need assistance. Can someone from the immigration department help us resolve this issue or advise on the necessary steps to take? Thank you.

I am looking to book a flight from Hong Kong to Dublin with a stop in London Heathrow airport. My plan is to use a connected flight with Virgin Atlantic and Aer Lingus. However, my child is only 12 years old and will be traveling as an unaccompanied minor. I would like to know if this method of booking is suitable for a 12-15 year old unaccompanied minor. I am eager to hear back from you promptly so I can assist my daughter in booking the flight promptly. Thank you!

I had a medical emergency and missed my flight booked through Expedia (itinerary # [redacted][redacted]). The AA PNR is WBWWKO and the Aer Lingus PNR is 23VUKW. I spent hours on the phone with Expedia, but when they transferred me to Aer Lingus, I got disconnected. Aer Lingus directs me back to Expedia for a resolution. I can't reach a live person at Aer Lingus. I need a direct customer service phone number to get this sorted out.

I'm frustrated by the increased fares for flights between Edinburgh and Dublin. I frequently visit my family there, especially to see my 95-year-old mother who is in poor health. When trying to book a flight for Saturday, 4/1, the first available cost £[redacted].00 one way. These high prices are unaffordable for many, making it seem like I could have a week-long vacation for the same cost as a short flight. I have always preferred the National airline over Ryanair but am disappointed with the current situation under Stobart Air. The lack of competition is driving these prices up, even for domestic flights. It's disheartening to receive emails advertising flights for £29.99 from Aer Lingus when the reality is very different.

Hello. During a recent family vacation, my daughter forgot her passport which caused us not to use our tickets for two flight segments - from PHL to Dublin and then Dublin to Lisbon. The Aer Lingus staff at Dublin Airport kindly informed us that we can use the return portion of the trip. Additionally, they mentioned that I could contact customer service to inquire about a refund for the unused portion of the tickets, specifically the taxes paid. Our tickets were non-refundable round trip. The confirmation number is 24NV7S and the ticket number is [redacted][redacted]. We managed to use the return trips, and now I am hoping to recoup the taxes paid for the unused portion. Thank you!

I am writing to express my disappointment with your company and request compensation for our recent travel issues. My husband, myself, and three of my daughters were scheduled to fly from Newark to Shannon via Boston on December 21, [redacted], to visit our fourth daughter in Ireland. Although the first part of our journey was smooth, we found out upon arrival in Boston that our Aer Lingus flight to Shannon was canceled. We were rerouted to a Delta flight to Dublin, arriving a day late and at the wrong airport, causing major disruptions to our plans in Ireland. The airline provided us with two rooms at the airport Embassy Suites, but they were inadequate for our family of five. The meal vouchers given were also insufficient to cover expenses. Additionally, special meals we had pre-ordered for dietary restrictions were not available on the replacement flight, leading to health issues during the journey. These challenges with Aer Lingus have marred what was supposed to be a special trip. I believe additional compensation is warranted considering the inconveniences faced. I look forward to hearing from you regarding how this matter will be resolved. Thank you. - K. Strachan

I made reservations for a trip from Orlando to Dublin and back. Unfortunately, my husband, who has dementia, now has incontinence issues. This would make it hard for him to travel on a plane or bus with other passengers. I spoke with AerLingus initially and was quoted $[redacted] to change the reservation to my daughter. When I called today, I was given conflicting amounts of $[redacted], then $[redacted] by a supervisor. However, when I tried to pay and make the change, the call was disconnected. Upon calling again, I was informed the change couldn't be made. Several attempts to reach a supervisor resulted in being put on hold for extended periods and then getting disconnected each time. I seek assistance regarding this matter for the flight on April 28th from Orlando to Dublin, returning on May 14, [redacted]. Thank you, Francine Z.