My family (* persons) are booked to travel to Dublin on Feb **th. Reservation number *M...

GetHuman-traolac's customer service issue with Aer Lingus from December 2018

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The issue in GetHuman-traolac's own words
My family (* persons) are booked to travel to Dublin on Feb **th. Reservation number *M**GW. This is a trip we make every Feb. always booking through Aer Lingus, myself, my wife, my daughter and her husband and our grand daughter, it is an annual trip. * Sadly my wife and I were involved in a serious car accident in Rockland Maine a few days ago, my wife suffered two fractures in her spine. She has an upper body brace that prevents her from moving her head at all, she cannot look down or move her head in either direction. she will be in this brace for three months. She is unable to travel, as her husband I cannot travel without her, she needs to be dressed and undressed etc. My daughter and son-in-law and my grand daughter still plan on traveling as booked, but we cannot join them. Can you refund our tickets or provide us with a travel voucher for next year? I look forward to hearing from you. Terence Walsh

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Aer Lingus

Customer service issue
Reported by GetHuman-traolac
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 904 others
0 customers following this

Timeline

GetHuman-traolac started working on this issue
Dec 28th, 2018 5:40pm