I booked three people on a flight from Faro to Dublin, reference *NWRX*, under the name...

GetHuman856306's customer service issue with Aer Lingus from July 2018

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The issue in GetHuman856306's own words
I booked three people on a flight from Faro to Dublin, reference *NWRX*, under the name of Jeannette Golden. The three passengers are Jeannette, Michael and Oisin golden.*I bought flex fares because our return dates were uncertain. The only person keeping the flight is Oisin, who is traveling with his father. I checked him in. I then tried to change the flight for Michael and myself, but it changed the flight for all of us. I went to undo the change immediately, but the original flight EI*** was not listed on the **st of July. Oisin needs to be on this flight.*I need to fly on Sunday on this flight on **nd of JUly on EI***, and Michael needs to travel on Saturday **th on EI***.**Can you assist us to make these changes. The most urgent thing is to get Oisin back onto EI*** on the **st of July. He cannot travl alone. My husband is booked on this flight in a separate booking.

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Aer Lingus

Customer service issue
Reported by GetHuman856306
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 226 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman856306 started working on this issue
Jul 6th, 2018 9:28pm
GetHuman856306 confirmed the issue is fixed. Hooray!
Jul 8th, 2018 10:10pm

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