Maginnis - lanzarote - **CXFE. We added all details (passport no, dob etc) to enable us...

GetHuman-jam_ni's customer service issue with Aer Lingus from July 2018

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The issue in GetHuman-jam_ni's own words
Maginnis - lanzarote - **CXFE. We added all details (passport no, dob etc) to enable us to checkin online and then it showed my son as unavailable as he has the same name as his dad. Upon phoning to checkin, we’ve basically been told your system does this all the time and it won’t work)! After having spent the effort populating everything. Suggested we use middle name in future (of course this is nowhere to be seen on your website or at online checkin detail capture)! And then still can’t check up in. We’re flying with family who are on rows ** abc so obviously we’d planned to sit near them. Your rep basically said we can do nothing and have to queue for checkin when we get to Dublin (something I haven’t had to do since the dark ages and don’t fancy doing with * kids)! As your online system is not fit for purpose and your website provides no information on a workaround for an issue which is clearly repetitive and you haven’t fixed and your staff say they can do nothing for us...we just need to get to Dublin and have the added checkin stress on the day* I’d appreciate some feedback on how you think this is acceptable customer service. Thanks Lisa
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Aer Lingus

Customer service issue
Reported by GetHuman-jam_ni
Jul 3rd, 2018 - 10 mons ago
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GetHuman-jam_ni started working on this issue
Jul 3rd, 2018 8:39am