Before contacting them, items GetHuman-jam_ni may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-jam_ni's own words
Maginnis - lanzarote - **CXFE. We added all details (passport no, dob etc) to enable us to checkin online and then it showed my son as unavailable as he has the same name as his dad. Upon phoning to checkin, we’ve basically been told your system does this all the time and it won’t work)! After having spent the effort populating everything. Suggested we use middle name in future (of course this is nowhere to be seen on your website or at online checkin detail capture)! And then still can’t check up in. We’re flying with family who are on rows ** abc so obviously we’d planned to sit near them. Your rep basically said we can do nothing and have to queue for checkin when we get to Dublin (something I haven’t had to do since the dark ages and don’t fancy doing with * kids)! As your online system is not fit for purpose and your website provides no information on a workaround for an issue which is clearly repetitive and you haven’t fixed and your staff say they can do nothing for us...we just need to get to Dublin and have the added checkin stress on the day* I’d appreciate some feedback on how you think this is acceptable customer service. Thanks Lisa
GetHuman-jam_ni did not yet indicate what Aer Lingus should do to make this right.
I have an issue with Aer Lingus too
How GetHuman-jam_ni fixed the problem
We are waiting for GetHuman-jam_ni to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.