Hi,**I am receiving an error message when I click on the "Adobe Sign" link on my accoun...

GetHuman-ericnur's customer service issue with Adobe Systems from July 2018

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The issue in GetHuman-ericnur's own words
Hi,**I am receiving an error message when I click on the "Adobe Sign" link on my account dashboard. I don't know what the issues is. Here is the error message I receive.**"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support".**Yesterday, I changed the primary email address in my account to a new email address and that has been already verified by Adobe by sending me a verification email (which I clicked on the link in the email and confirmed it). In addition, I am able to go into my account and see that my new email address in the account (and everything seems to be OK). The email address I gave you below is the same email address I use to log into my Adobe account.**The second problem I am having: I am not getting a confirmation email after the document I sent out for signatures signed. When I go to the https:**documents.adobe.com to see the signed documents and enter my userid*password, I am getting the same error message I gave you above.**I am giving you authorization to login to my account.**You are welcome to call me if you have questions:**Eric Nur****-***-****
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Adobe Systems

Customer service issue
Reported by GetHuman-ericnur
Jul 3rd, 2018 - a yr ago
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Account holder name
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Timeline
GetHuman-ericnur started working on this issue
Jul 3rd, 2018 4:25pm
GetHuman-ericnur indicated the issue is not fixed yet.
Jul 3rd, 2018 5:38pm
GetHuman-ericnur indicated the issue is not fixed yet.
Jul 3rd, 2018 5:40pm
GetHuman-ericnur indicated the issue is not fixed yet.
Jul 4th, 2018 6:04pm