We had our alarm system upgraded to the Honeywell Vista-**ip today but now we find that...

GetHuman-robjoy's customer service issue with Ademco from July 2018

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The issue in GetHuman-robjoy's own words
We had our alarm system upgraded to the Honeywell Vista-**ip today but now we find that our Securitron Model DK-** Digital Keypad no longer works. We followed the wiring and it appears that the Power (***** DC) is not connected. The wires terminate in a * pin connector that is not connected anywhere on the board. Can you offer some guidance on how to get this working again? The alarm company whose technician installed it is closed until after the holiday and we would very much like to be able to enter our home via the front door.
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Customer service issue
Reported by GetHuman-robjoy
Jul 4th, 2018 - 10 mons ago
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GetHuman-robjoy started working on this issue
Jul 4th, 2018 1:05am