I was playing Black Ops * multiplayer for a couple hours leveling up my sniper, the thi...

GetHuman1467298's customer service issue with Activision from November 2018

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The issue in GetHuman1467298's own words
I was playing Black Ops * multiplayer for a couple hours leveling up my sniper, the third sniper of its category. I passed *** headshots and was going for gold, then my Xbox one soft locked. I turned it off and then back on and started playing black ops * again until I realized that all the hours and head shots I had acquired on that sniper were gone. It was a max level sniper but then it went back to level *. I don’t understand how the game can lose memory from multiplayer. My user name on Xbox is The TROLOL Man
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Customer service issue
Reported by GetHuman1467298
Nov 1st, 2018 - a mon ago
I have an issue with Activision too
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GetHuman1467298 started working on this issue
Nov 1st 9:46pm