Before contacting them, items GetHuman1467298 may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman1467298's own words
I was playing Black Ops * multiplayer for a couple hours leveling up my sniper, the third sniper of its category. I passed *** headshots and was going for gold, then my Xbox one soft locked. I turned it off and then back on and started playing black ops * again until I realized that all the hours and head shots I had acquired on that sniper were gone. It was a max level sniper but then it went back to level *. I don’t understand how the game can lose memory from multiplayer. My user name on Xbox is The TROLOL Man
GetHuman1467298 did not yet indicate what Activision should do to make this right.
I have an issue with Activision too
How GetHuman1467298 fixed the problem
We are waiting for GetHuman1467298 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.