I am an existing Ackerman customer for a couple of years. There has been a billing prob...

GetHuman-rekeiser's customer service issue with Ackerman Security Systems from May 2020

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The issue in GetHuman-rekeiser's own words
I am an existing Ackerman customer for a couple of years. There has been a billing problem for some time. I talked to a representative named Judy on March **, **** and she was very helpful and resolved the ussue to some degree but there is still an issue. *The property in question is **** Reading Blvd. West Lawn, Pa. ***** and my name is Robert Keiser. *The remaining issue is that when the account was switched over from the previous customer the billing still charged the amount ($**.**) from the previous service AND the new amount $**.** for the new service upgrades. This continued from the initial installation until ********** when Judy resolved the doulble billing. *My question now is what about the ** months of charges of the $**.**? Those charges should be returned to me or credited to the account. *can you help me with this?*Please feel free to email or contact me by phone at ***-***-****. *Thanks,

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Ackerman Security Systems

Customer service issue
Reported by GetHuman-rekeiser
May 21st, 2020 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 350 others
0 customers following this

Timeline

GetHuman-rekeiser started working on this issue
May 21st, 2020 8:29pm