ACER CHROMEBOOK HAS NEW BATTERY. AFTER INSTALLATION, IT WILL WORK THEN STOP, SPONTANEO...
GetHuman3192240's Technical support issue with Acer from July 2019
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The issue in GetHuman3192240's own words
ACER CHROMEBOOK HAS NEW BATTERY. AFTER INSTALLATION, IT WILL WORK THEN STOP, SPONTANEOUSLY AND RANDOMLY.*THERE SEEMS TO BE A SHORT OR BREAK SOMEWHERE AS IT SEEMS TO BE POSITIONAL, IN SHUTTING DOWN AT RANDOM.
GetHuman3192240 did not yet indicate what Acer should do to make this right.
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How GetHuman3192240 fixed the problem
NO, I DID NOT CONTACT ACER, THE MANUFACTURER. THE DEVICE WAS LONG OUT OF WARRANTY.*I TROUBLE-SHOT THE MALE END OF THE BATTERY FITTING. THE WERE * TINY PORTS, HOLES, FOR THE * PIN RECEPTACLE. ONE HOLE ON THE VERY LAST END HAD A STRAY BIT OF WHITE PLASTIC, SO TINY BUT OBSTRUCTING THE LAST PORT, THAT I HADN'T NOTICE BEFORE, BECAUSE THE PORT WAS SO MINUSCULE. I CLEARED IT WITH A VERY SMALL PIECE OF STEEL WIRE. THEN TRIED TO FIT THE FEMALE END OF THE BATTERY INTO THE MALE FITTING, THIS TIME THERE WAS A POSITIVE "CLICK" WHEN SEATING, WHERE THERE WAS NONE BEFORE, IT SEEMS TO WORKING OK NOW. *THANKS, JOHN J.
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