ACER CHROMEBOOK HAS NEW BATTERY. AFTER INSTALLATION, IT WILL WORK THEN STOP, SPONTANEO...

GetHuman3192240's Technical support issue with Acer from July 2019

Help with my Acer issue
The issue in GetHuman3192240's own words
ACER CHROMEBOOK HAS NEW BATTERY. AFTER INSTALLATION, IT WILL WORK THEN STOP, SPONTANEOUSLY AND RANDOMLY.*THERE SEEMS TO BE A SHORT OR BREAK SOMEWHERE AS IT SEEMS TO BE POSITIONAL, IN SHUTTING DOWN AT RANDOM.

GetHuman3192240 did not yet indicate what Acer should do to make this right.

How GetHuman3192240 fixed the problem
NO, I DID NOT CONTACT ACER, THE MANUFACTURER. THE DEVICE WAS LONG OUT OF WARRANTY.*I TROUBLE-SHOT THE MALE END OF THE BATTERY FITTING. THE WERE * TINY PORTS, HOLES, FOR THE * PIN RECEPTACLE. ONE HOLE ON THE VERY LAST END HAD A STRAY BIT OF WHITE PLASTIC, SO TINY BUT OBSTRUCTING THE LAST PORT, THAT I HADN'T NOTICE BEFORE, BECAUSE THE PORT WAS SO MINUSCULE. I CLEARED IT WITH A VERY SMALL PIECE OF STEEL WIRE. THEN TRIED TO FIT THE FEMALE END OF THE BATTERY INTO THE MALE FITTING, THIS TIME THERE WAS A POSITIVE "CLICK" WHEN SEATING, WHERE THERE WAS NONE BEFORE, IT SEEMS TO WORKING OK NOW. *THANKS, JOHN J.
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Acer

Technical support issue
Reported by GetHuman3192240
Jul 3rd, 2019 - 2 years ago
Fixed
GetHuman3192240 shared how to fix
Seen by 6 customers so far
Similar issue to 525 others
0 customers following this
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Timeline

GetHuman3192240 started working on this issue
Jul 3rd, 2019 11:31pm
GetHuman3192240 indicated the issue is not fixed yet.
Jul 5th, 2019 12:06am
GetHuman3192240 indicated the issue is not fixed yet.
Jul 5th, 2019 12:07am
GetHuman3192240 confirmed the issue is fixed. Hooray!
Jul 7th, 2019 12:36am