I bought two laptops, one for each daughter. When we set them up, they must have gotten...

GetHuman1039405's customer service issue with Acer from August 2018

Help with my Acer issue
The issue in GetHuman1039405's own words
I bought two laptops, one for each daughter. When we set them up, they must have gotten registered under their names. I would like them under my name. I contacted customer support and was told things would get adjusted. However, that was a week ago, things are not fixed, butt he case is marked as solved. See part of the transcript below, and please update me and adjust this. Thanks:**Jose T.: I sent an email to the department in charge of dealing with this kind of cases. We will delete the account information associated to both devices and send you an email confirmation whenever that happens.*Paul Miller: Okay. Thank you.*Jose T.: My pleasure.*Jose T.: Before I provide the ticket number, Is there anything else that I can help you with?*Paul Miller: No. That is all, Jose.*Jose T.: Thank you for contacting Acer and for allowing me to assist you. This is your Service Order number *******U.

GetHuman1039405 did not yet indicate what Acer should do to make this right.

How GetHuman1039405 fixed the problem
I signed in to the other computer and unregistered the computer (deleted it) from the other computer, then signed in with my account and re-registered it.
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Acer

Customer service issue
Reported by GetHuman1039405
Aug 26th, 2018 - 3 years ago
Fixed
GetHuman1039405 shared how to fix
Seen by 12 customers so far
Similar issue to 86 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman1039405 started working on this issue
Aug 26th, 2018 9:04pm
GetHuman1039405 indicated the issue is not fixed yet.
Aug 27th, 2018 11:04pm
GetHuman1039405 indicated the issue is not fixed yet.
Aug 27th, 2018 11:06pm
GetHuman1039405 confirmed the issue is fixed. Hooray!
Aug 29th, 2018 11:29pm

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