My name is Roger Thornton, my card was wrongfully reported by a ex girlfriend, not myse...

My name is Roger Thornton, my card was wrongfully reported by a ex girlfriend, not myself, making my card no good they informed me that they HAD to send me a new one just because! That was on the ** of November ****. Today is November **, **** no card!! No one knows anything, said I will have to have another one sent. So all of this I have been broke and my family has suffered and are still!! My car is gone now my utilities are about to be shut off! Never in my life have had anything like this happen! It's the Holliday and my children don't understand why we are broke and struggling! I was told by account now that they could do nothing but charge me$** to properly mail it to my address in * days! This is unacceptable! I can't talk to representatives because they don't feel like there at fault!forcing me to spend money I don't have! And now I have to prove I'm me with a government id! I don't have a is right now or can get one because I'm broke, so the damage continues! How can you cancel my card by a women not me and tell I'm beat because of your mistake! Account now us not even trying to make a wrong a right! This is bad business and I hold you responsible! I didn't do this! You did and family and I want to be made right on your account not mine! I have never been so disrespected in my life! This is a nightmare! Please do the right thing and resolve this so we can get on with our lives sincerely Roger Thornton