Go2Bank Customer Service Issues

I noticed multiple transactions for IMVU on my card, totaling over $50. They mentioned that $24 would be refunded, but the total discrepancy is over $54 for the IMVU transactions. I am awaiting the printout, which has not arrived yet. I wish to receive the printout at [redacted] Del Paso Boulevard #[redacted] and have the remaining amount owed to me from all IMVU transactions reimbursed. I did not make these purchases and want to resolve this issue promptly. I hope this request is progressing in the right direction to resolve the matter efficiently.

I have been a loyal customer of your company for over 5 years. Recently, I discovered that my card expired without receiving any notification. I urgently need access to the $1,[redacted] in my account to book a flight for my daughter's graduation. It's distressing that I will have to wait 3 business days, which is 5 days away, to receive a new card. I am disappointed that there is no option for next-day delivery or alternative methods to access my funds quickly. This situation is causing me significant inconvenience and frustration, especially for such an important event in my family's life. As a part of a team that uses your cards, I am also considering switching to a different service provider due to this experience.

I am experiencing an issue with card number 4[redacted] 9[redacted] and a bill payment transaction with Confirmation 5BFC7ADY sent on 03/22/19 to Township of Morris. After a dispute with Dispute ID [redacted] on 05/09/[redacted], the merchant returned the payment check as "UNPROCESSED." Despite being advised that forcing a refund would result in my card's cancellation, it was unexpectedly cancelled on 6/4/19 due to the disputed payment. This cancellation has significant repercussions on multiple linked transactions and payments. I urgently need the cancellation reversed. Your prompt attention to this matter is greatly appreciated. Thank you. Best, D. Bergeron

I am dissatisfied with the poor service and unhelpful customer support experience I just encountered. I was charged $25 for a replacement card that I did not need since I already have it. Instead of transferring the funds from the old card to the new one, I was forced to pay for the unnecessary replacement. As a result, my bill is now overdue, costing me additional fees. The scripted responses from the customer service representatives were unhelpful, and I am frustrated by the lack of assistance provided. I am deeply disappointed by this experience and have decided to discontinue using this service. I will caution others against using it due to the inadequate customer service and lack of genuine help offered.

I spent some time deciding which account to use for my IRS refund through TurboTax. I opted for my Account Now bank details attached to my debit card. The process generally takes 21 days, but Account Now promises a quicker refund. After 29 days of waiting, the IRS site showed my refund was delayed due to an identity check. I provided the necessary information, and my refund was eventually deposited in my Account Now account. Upon using the card, transactions were declined, prompting an additional identity verification request from their customer service. Despite offering various forms of ID, I faced challenges with their inconsistency. Despite canceling another card with ease, resolving the issue with my account proved difficult. I provided Account Now with multiple forms of identification, including my license, medical card, and tax documents, but my funds continue to be held. This issue arose at a time when I needed the money for a new home deposit.

I've had an AccountNow card for 10 years, and my current card seems to be inactive. I got a new card and needed to update my address to my permanent one, but a representative made it difficult. I have been moving between temporary and permanent housing, and despite sending verification documents, I still haven't received assistance. I just want to transfer the $67 from my old card to the new one, which already has my correct address. I hope for a quick resolution.

On June 28, [redacted], I made a payment to Capital One and received a confirmation number. The next day, I got an email confirming the transaction. However, on July 1, I was informed that the payment was returned. I tried contacting Capital One, but couldn't speak to anyone. After reaching out to Meta Bank, they provided three numbers to help me reach a person. Account Now mentioned that Capital One claimed my account was invalid and didn't attempt to collect the payment. I pressed the lost or stolen card option hoping to speak to someone but this resulted in my account getting locked. Despite Account Now promising to send a new card by July 3, as of July 25, I still hadn't received it. When I followed up, they mentioned a disconnect issue preventing the card from being sent but couldn't explain why they hadn't informed me. A supervisor finally agreed to expedite the card delivery in three days but wanted to charge a $25 fee. I believe this fee is unjust as their employee failed to handle the situation correctly, not me.

I have provided proof of my identity in a previous message. I no longer reside at the address on [redacted] 8 1/2 Street, W Rock Island, IL, Building 1, Apartment D. I have a copy of the lease I can send photos of to prove my residency when this dispute began. I needed a new card as the original was canceled, but despite my attempts, the replacement is being sent to my previous address. This mix-up caused me to lose access to my funds, including tax money. I had expected around $[redacted], as indicated in the attached tax return statement due to unemployment back pay deductions. My belongings were left at the lost apartment while I awaited this money. I have struggled for a year and a half to resolve this issue to no avail. I now require a new card to be sent to [redacted] 25th Street in Milan, IL, along with the owed money so I can secure my own residence. If this isn't resolved promptly, I plan to discuss the matter with my lawyer during our upcoming appointment on Monday. This situation has upended my life, causing me to stay with my mother, pay for storage, and have an eviction tarnishing my rental history. I implore you to rectify this situation promptly.

I contacted Account Now customer service to report that my car was broken into at a jobsite. I initially didn't notice any missing items from my wallet but later realized many credit and prepaid cards were taken. When I reported this, they canceled my card but were unable to address my concerns about possible transactions. I requested a replacement card which cost $10 plus $30 for express delivery. Despite paying for 3-day delivery, the card arrived after 5 days, and I was still charged. Unfortunately, the new card was blocked, and my recent paycheck was not refunded after being stolen. When I tried to dispute this, the representative was unsympathetic and advised me to seek refunds from the companies where my account was used. Disappointed by the service, I requested to close my account but was met with rudeness and a sudden hang-up. They are now requesting various documents for verification, but due to my blocked account, I'm unable to upload them.

I have been attempting to activate my card for the past two days, and have already provided my job with the direct deposit slip. However, I am unable to activate my card, which poses a problem as my direct deposit is scheduled for 8/16/[redacted]. Customer service has been unhelpful, with one representative being particularly rude and uncooperative. I tried activating the card online, but received an error stating the account doesn't match. When I tried activating by phone, I encountered technical difficulties. Since no one seems able to assist me in activating my card, I am reaching out here for help in resolving this issue promptly.

On August 18 and 19, two transfers totaling $[redacted] were made from my account without my knowledge. I contacted the bank, and they said they had to close my account but would return the remaining funds. I needed the money immediately, and after some discussion, they granted me access to an ATM. The agent advised me to fill out a dispute form for investigation. Despite having the account for over 6 years without ever doing a card-to-card transfer, they found no fraud initially. I submitted further information as requested. Two weeks later, I received an email about a forgotten username, indicating potential hacking. It was puzzling as they had previously closed my account for good. When I raised the issue of someone hacking my account and taking the money, they admitted no suspicious activity was detected. I am frustrated as I worked hard for that money and need it back.

I am frustrated with the ongoing issues I've had for three years with my account, including several problems with my cards and customer service. Currently, there is $[redacted] in my account that I am unable to access. I urgently need this matter resolved. Kindly, I request a call from a representative from the main office on my cell phone number: [redacted]. I expect this call within the next five minutes; otherwise, I will pursue legal action.

Hello, my name is Shannon G. Recently, a charge of $[redacted].58 appeared on my card, which I disputed. Originally, I was supposed to be charged $98.00 for phone service. After swiping my card, the seller claimed it was more. I ended up paying in cash and was told my card was never charged. However, 32 minutes later, I saw the charge on my account. I immediately contacted the store, but they denied it. I reached out to their corporate office and then filed a dispute with my card company on September 26. A few days later, a representative from the risk department called me to verify my claim. They even conference called with the store and confirmed that I had paid in cash and there was no record of a credit charge. Despite this, I'm still waiting for the refund, which has been a frustrating process, lasting almost two weeks. I just want to get my money back on my card.

I had a dispute on October 5, [redacted], regarding my Carlos Mack card ending in [redacted]. I was informed to freeze the card while funds remained on it. A representative mentioned I declined a replacement card, causing the card to be canceled with the funds intact. Today, I requested a new card be sent to a different address while keeping the billing address the same. I was questioned about names unrelated to the sending or billing address, hindering the card's shipment. I've been a loyal customer for a while and appreciate the convenience of your service. Since the disputed funds have been resolved, I simply want the canceled card reinstated with its remaining funds to resolve this matter. Thank you.

I accidentally pressed the wrong button on Monday while inquiring about my card, mistakenly canceling it without confirming the action before it could be reversed. When I tried to make a purchase later, my card was declined, indicating it was blocked. I recently moved to a new address three weeks ago and checked with the post office for any mail sent to my old address, which they confirmed was not received and would be returned to the sender as no one resides there anymore.

I deposited $20 in cash on my card, but there was a $4.95 fee, which I find excessive. I gave the cashier $40, so if I loaded $20 on the card, why is there only $7.05 on it? The math indicates I should have $15. This transaction was completed with an AccountNow card at the 7-Eleven in Las Vegas, NV. I am also having trouble logging in and need urgent help with this. I intended to set up direct deposit for my government checks but require assistance with that too. Since my phone is not operational, please reach out via email at [redacted] as soon as possible. I am dissatisfied with the customer service experience and the card's activation. I am puzzled by the login issue and the inability to utilize direct deposit. You can also contact me at [redacted] - Marie R.

I recently received my new Account Now card, but I am having trouble with the PIN number. I activated it about a week ago, and I believe I entered the same number as before. My account has been active for around ten years, and I never had issues until now. The card number is 4[redacted] 3[redacted], expiring 11/21. However, I am unable to view any transactions on my account for several years. I can use the card for purchases but cannot see the details.

I received my new Account Now card about three weeks ago. I activated it and thought I set the same PIN. I didn't use it immediately, but when I tried, it showed "Invalid PIN." I faced a similar issue with my regular bank debit card. I visited the bank, had it reset, and it now works fine. The staff mentioned that sometimes PINs can get lost and need a reset. However, I can't seem to get the PIN reset for this account, which I've had for about ten years without previous issues. Every call I make only goes through the automated system, stating they can't update the PIN currently. All I need is for the PIN number to be reset.

I need help resetting my PIN number for my new account card. I activated it and thought I used the same PIN, but when I tried to use it, I received an "invalid PIN" message. I waited a few days before reattempting it. I called for assistance, but only the automated system responded, stating they couldn't update the PIN at that moment. This account has been my primary one for about 10 years, where my paycheck is deposited, and my bills are paid from. How can this be resolved?

I am waiting for a pending payroll deposit which was scheduled to be available by the end of December 19th according to automated information. However, the funds have not been released yet. After calling multiple times, I was informed that the back office is working on resolving the issue. Yesterday, there were reports of a Federal Reserve breach concerning ACH transactions, but it has since been resolved. I urgently require access to my funds for bill payments, groceries, gas, and Christmas expenses. I am desperate for the funds to be released promptly.