I lost my debit card so reported it lost then found it and I moved around the same time...

GetHuman901937's customer service issue with AccountNow from July 2018

52 views | 368 similar | 0 following
Help with my AccountNow issue
GetHuman901937's next move: talk to AccountNow when they open.
AccountNow's call center is closed now. We will send GetHuman901937 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman901937's own words
I lost my debit card so reported it lost then found it and I moved around the same time. I called and had to upload documents to verify but I moved in with a family member and I have no Bills that come in my name. They restricted my account my direct deposit is in the account and I can't log in to try to send it or moneygram it to receive my money that I work for and I have Bill's now past due I have * young children and I can't even buy food because I can't access my own money? They said it will be up to * days to verify my documents I sent photo ID and just had my address changed at my employer so I had to wait for a new pay stub with new address before I could even upload that. It has been a couple weeks this is costing me money because late fees on my Bills and I can't even provide for my children because the money I worked for is stuck in accountnow account. I sent the documents today like I said but my kids can't wait to eat. It will be up to * days to verify and then they will send my card so like ** days more I will lose my possessions and car be then. I just need my money right now I can't wait for the card I need the restriction taken off so I can log in and at least send the money by moneygram pr whatever I have * day and my phone will be disconnected from no payment and I have the money in the account and can't access it and accountnow customer service doesn't care at all they say they understand. No not at all let there * and * year old kids be hungry and they will I'm about to start losing things and I worked hard for my money that they say oh sorry have to wait. I'm sorry but I'm freaking out and need my own money they are keeping from me they know I am who I say I am I can answer any and all questions retaining yo me and my account so let me have access to my account PLEASE

GetHuman901937 did not yet indicate what AccountNow should do to make this right.

How GetHuman901937 fixed the problem

We are waiting for GetHuman901937 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AccountNow's attention and get better help faster. Tap below to get started.
Having AccountNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman901937 fixes it.
This email address isn't valid

AccountNow

Customer service issue
Reported by GetHuman901937
Jul 20th, 2018 - 3 years ago
Fixed
Seen by 52 customers so far
Similar issue to 368 others
0 customers following this
Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account

Timeline

GetHuman901937 started working on this issue
Jul 20th, 2018 11:14pm
GetHuman901937 indicated the issue is not fixed yet.
Jul 21st, 2018 12:15am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies